| Case Studies |
| Aegis Women’s Healthcare – Bloomington, IN Aegis Women’s Healthcare used LabCalls to improve patient service, offer convenient access to lab results and achieve a 500% return on investment. |
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| Alliant Credit Union Alliant reduced outstanding debt by 34% over a four-month period with HouseCalls. |
| Appointment Reminder Effectiveness Survey Comparison of automated reminders to other methods shows reduced no-show rates and better staff time management. |
| Arboretum Orthodontics Arboretum Orthodontics employs four TeleVox solutions to manage day-to-day patient communications. |
| Avon Orthodontics TeleVox technology helps Avon Orthodontics achieve 360-degree patient communication. |
| Barton Health HouseCalls has reduced annual labor expenses by over $100,000 and retained over $640,000 in annual revenue for Barton Health. |
| Baylor Clinic HouseCalls delivers proactive messages to patients regarding cancelled appointments following Hurricane Ike. |
| Complete Women Care Complete Women Care achieves 360-degree patient communication using TeleVox technology. |
| Cornerstone Family Practice Cornerstone Family Practice uses TeleVox technology to streamline lab results delivery and appointment confirmation processes. |
| Data Improvement Study One of the nation's leading health plans used TeleVox's SmartAppend technology to improve data quality by over 549%, refreshing and adding contact information for nearly 95,000 members. |
| Dr. Harold Williams - North Miami Beach, FL For Dr. Harold Williams, a family practitioner in the Miami area, LabCalls has driven improvements in staff labor costs, doctor time savings, mailing expenses and patients' satisfaction and perception of the practice. |
| E.ON U.S. - Generating Interest in Demand Response Programs E.ON's leverages HouseCalls to achieve low-cost customer enrollment in its Demand Conservation Program. |
| ER Diversion Calls A leading health plan has used HouseCalls to eliminate over 50% of return emergency room visits. |
| Fox Mar Photography With HouseCalls, Fox-Mar tripled appointment bookings and significantly reduced communication costs. |
| Georgia Power HouseCalls has allowed Georgia Power to maintain excellent customer service by extending their ability to reach out to customers and reduced calls into customer service during their Smart Meter replacement campaign. |
| HealthCare Management Consultants Study TeleVox achieves highest client satisfaction scores in HCMC's history conducting similar studies. |
| Independent Website Visibility Study Porter Research study shows that TeleVox websites consistently outperform those of their competition. |
| Kelsey-Seybold Clinic Kelsey-Seybold Clinic uses LabCalls to document lab results notifications and reduce delivery expenses. |
| MD Anderson Cancer Center MD Anderson has used automated messaging to decrease its missed appointment rate by 42% - a $230,000 annual revenue impact. |
| Mobile Gas Mobile Gas employs HouseCalls technology to increase collections and measure customer satisfaction. |
| MU Health Care - Columbia, MO MU Health Care has used HouseCalls to increase A/R contacts by 54% while decreasing the lifespan of those outstanding balances by 14%. |
| Orange County Credit Union Orange County's Credit Union sought to regularly contact members in the early stages of delinquency with an automated call, allowing collection staff more time to work more seriously delinquent accounts with a personal call. |
| Orlando Utilities Commission OUC relies on HouseCalls to improve collections and efficiently keep customers informed during emergency situations. |
| Physicians Care of Virginia HouseCalls decreases delinquent accounts by 43% for Physicians Care of Virginia. |
| Rekow & Stull Orthodontics HouseCalls reduces 61% of patient no-shows for Rekow & Stull Orthodontics. |
| Search Engine Performance Study WebPosition study confirms superior performance of TeleVox websites when compared to those of competitors. |
| Seminars in Orthodontics Independent study confirms positive impact of automated appointment reminders on no-show rates. |
| Southern Company Southern Company has saved $1.5 million annually using HouseCalls as a collections tool. |
| Survey Uncovers Need for Improvements in Patient Collections TeleVox recently surveyed 100 U.S. dental and orthodontic practices and discovered similar trends in how practices’ past due accounts are managed. |
| The Hand and Shoulder Center HouseCalls has reduced the practice's no-show rate by 50% while offering message flexibility for last-minute notifications. |
| University of Kansas City University of Kansas City study suggests that the average orthodontic practice using HouseCalls will have an average decrease in failure rate of 44%. |
| University of North Carolina Health Care UNC Health Care reduces mailing costs by over $55,000 annually with HouseCalls. |
| University of Pittsburgh Medical Center HouseCalls increases cash collections by over $2.6 million annually for UPMC. |
| University of Rochester Medical Center HouseCalls eliminates 25% of patient no-shows for University of Rochester Medical Center. |
| Vanderbilt Medical Center Reduced no-shows result in $2 million annual retained revenue for Vanderbilt Medical Center. |
| Zimm Cataract & Laser Center – Erie, PA Zimm Cataract uses Vox On-Hold messaging to expand its marketing efforts, offer answers to patients’ frequently asked questions and provide information about Dr. Zimm’s strong local roots as a third-generation practitioner in the Erie area. |
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- Case Studies