| Case Studies |
| Aegis Women's Healthcare - Bloomington, IN Aegis Women's Healthcare used LabCalls to improve patient service, offer convenient access to lab results and achieve a 500% return on investment. |
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| Alegent Health Clinic - Omaha, NE Alegent has added HouseCalls to mailed statements to increase collections by 26%. Alegent has collected $74 for every $1 invested in HouseCalls - a 55% greater ROI than previous mail-only collections efforts. |
| Alliant Credit Union Alliant reduced outstanding debt by 34% over a four-month period with HouseCalls. |
| Annapolis OB-GYN - Annapolis, MD Annapolis OB-GYN has generated a 24.4% booking rate from recalls, 16% response from account balance calls and greater customization of appointment-related messages. |
| Automated Telephone Calls Improved Completion of Fecal Occult Blood Testing Kaiser Permanente Northwest sought to determine the effect of an automated telephone intervention on completion of fecal occult blood testing (FOBT). |
| Avon Orthodontics TeleVox technology helps Avon Orthodontics achieve 360-degree patient communication. |
| Baylor Clinic HouseCalls delivers proactive messages to patients regarding cancelled appointments following Hurricane Ike. |
| Cardiology of Virginia - Midlothian, VA Since delivering recalls and appointment confirmations through HouseCalls, Cardiology of Virginia has reduced communication costs by 68% and decreased patient no-shows by 27%. |
| Central Arkansas Pediatric - Benton, AR CAPC has replaced looping children's music with informational content about the clinic and health tips for parents who call in to the practice. |
| Central Arkansas Pediatric Clinic - Benton, AR Since implementing HouseCalls, CAPC's no-show rate has been reduced by 39%, resulting in $240,000 annual retained revenue! |
| Complete Women Care Complete Women Care achieves 360-degree patient communication using TeleVox technology. |
| Comprehensive Orthopedics - Salt Lake City, UT Automating appointment confirmations allowed the practice to eliminate 50% of patient no-shows and reallocate $1,000 of monthly labor expense. |
| Cornerstone Family Practice Cornerstone Family Practice uses TeleVox technology to streamline lab results delivery and appointment confirmation processes. |
| Data Improvement Study One of the nation's leading health plans used TeleVox's SmartAppend technology to improve data quality by over 549%, refreshing and adding contact information for nearly 95,000 members. |
| Dothan OB/GYN Gets Personal with HouseCalls Appointment Reminders HouseCalls has led to an 18% no-show rate drop for Dothan OB/GYN, which has translated into over $33,000 in annual retained revenue for the practice! |
| Dr. Charles Canepa and Staff Dr. Canepa's practice has eliminated the need for mailed reminders, streamlined office operations and reduced their no-show rate. |
| Dr. Clark Colville T.LINK EC technology allows Dr. Clark Colville to quickly and easily confirm appointments while saving hours of staff time. |
| Dr. Harold Williams - North Miami Beach, FL For Dr. Harold Williams, a family practitioner in the Miami area, LabCalls has driven improvements in staff labor costs, doctor time savings, mailing expenses and patients' satisfaction and perception of the practice. |
| Drs. Dunn and Savastano Drs. Dunn and Savastano have cut postage expenses by $12,500 per year with TeleVox products. |
| ER Diversion Calls A leading health plan has used HouseCalls to eliminate over 50% of return emergency room visits. |
| Evans Dermatology Partners - Austin, TX Evans Dermatology has reduced no-shows by 29% and retained over $44,000 in annual revenue with HouseCalls phone, text and email notifications. |
| Excellus BlueCross BlueShield After using TeleVox outreach to promote ACE/ARB fills, Excellus expects annual medical cost savings of over $1.5 million. Excellus achieved a 19.6% medication fill rate from members who received TeleVox's multichannel outreach. |
| Fox Mar Photography With HouseCalls, Fox-Mar tripled appointment bookings and significantly reduced communication costs. |
| Fullerton Cardiovascular Medical Group FCMG has used HouseCalls to cut annual postage expenses by $10,000 and decrease patient no-shows by 15%. |
| Georgia Power HouseCalls has allowed Georgia Power to maintain excellent customer service by extending their ability to reach out to customers and reduced calls into customer service during their Smart Meter replacement campaign. |
| Grossmont Dermatology - La Mesa, CA LabCalls has helped the practice reduce mailing expenses by $19,000 annually while saving staff time and providing documentation of patients' lab retrieval activity. |
| HealthCare Management Consultants Study TeleVox achieves highest client satisfaction scores in HCMC's history conducting similar studies. |
| High Desert Medical Group - Lancaster, CA TeleVox surveys have delivered 30-35% response, doubling previous efforts. The group has used survey responses to pinpoint opportunities for provider improvement and patient-specific outreach. |
| Home Delivery America - Back to the Business of Delivery In today’s challenging economic climate, 3PLs must reduce costs while increasing operation efficiency and productivity. Learn how Home Delivery America uses HouseCalls to get it done. |
| Houston Eye Associates - Houston, TX Houston Eye has reduced no-shows by 30% and generated over $900,000 in additional annual revenue with HouseCalls. |
| Independent Website Visibility Study Porter Research study shows that TeleVox websites consistently outperform those of their competition. |
| Jackson Eye Associates - Jackson, MS JEA cut patient notification-related labor expenses by 66% (a 300% return on investment) after implementing HouseCalls for appointment confirmations, no-show follow-ups, recalls and more! |
| KC Police Credit Union Decreases delinquency ratio by 67% and significantly reduces postage costs using HouseCalls |
| Kelsey-Seybold Clinic Kelsey-Seybold Clinic uses LabCalls to document lab results notifications and reduce delivery expenses. |
| Large Midwestern Utility Uses HouseCalls to Lower Aged Receivables Reducing the number of past due accounts, collector safety and eliminating unnecessary truck rolls are issues one large Midwestern utility was able to successfully address with automated customer notifications. |
| LG&E and KU - Generating Interest in Demand Response Programs LG&E and KU leverage HouseCalls to achieve low-cost customer enrollment in its Demand Conservation Program. |
| MD Anderson Cancer Center MD Anderson has used automated messaging to decrease its missed appointment rate by 42% - a $230,000 annual revenue impact. |
| Mobile Gas Mobile Gas employs HouseCalls technology to increase collections and measure customer satisfaction. |
| MU Health Care - Columbia, MO MU Health Care has used HouseCalls to increase A/R contacts by 54% while decreasing the lifespan of those outstanding balances by 14%. |
| Northeast Ohio Eye Surgeons - Kent, OH Delivering recall communications to patients through HouseCalls has resulted in a 41% conversion rate - a 104% improvement over previous postcard-only efforts. The increased appointment volume has translated into $523,000 additional annual revenue. |
| Oklahoma Blood Institute OBI experiences 5% annual growth in fixed-site procedures using HouseCalls. |
| Orange County's Credit Union Orange County's Credit Union sought to regularly contact members in the early stages of delinquency with an automated call, allowing collection staff more time to work more seriously delinquent accounts with a personal call. |
| Orlando Utilities Commission OUC relies on HouseCalls to improve collections and efficiently keep customers informed during emergency situations. |
| Otay Water District Relies on TeleVox Getting customers to enroll in paperless billing is a challenge for utilities. Customer adoption rates only average 2.8%. Otay Water overcame this challenge with TeleVox's HouseCalls automated messaging. |
| Physicians Care of Virginia HouseCalls decreases delinquent accounts by 43% for Physicians Care of Virginia. |
| Piedmont Healthcare - Atlanta, GA Response rate is 25% and total collections up 22% since adopting TeleVox notifications to contact past due accounts. |
| Pikes Peak Cardiology – Pikes Peak, Colorado Pikes Peak Cardiology has seen a 38% reduction in no-shows, which could mean $2.3 million in annual retained appointment revenue, since implementing TeleVox’s HouseCalls. |
| Rekow & Stull Orthodontics HouseCalls reduces 61% of patient no-shows for Rekow & Stull Orthodontics. |
| Saint Barnabas Ambulatory Care Center - Livingston, NJ TeleVox outreach delivered a 3.9% appointment booking conversion rate and $26 in revenue generated for every $1 spent on TeleVox outreach. |
| Search Engine Performance Study WebPosition study confirms superior performance of TeleVox websites when compared to those of competitors. |
| Seminars in Orthodontics Independent study confirms positive impact of automated appointment reminders on no-show rates. |
| Southern Company Southern Company has saved $1.5 million annually using HouseCalls as a collections tool. |
| Southwest National Bank Drives Earlier Payments with Automated Outreach Southwest National Bank uses HouseCalls to reach out to past due customers, increasing payments and decreasing postage costs by thousands annually. |
| St. Clair Shores OBGYN - St. Clair Shores, MI Engaging patients through HouseCalls notifications has resulted in a 58% appointment booking rate from recall notifications, more-cost efficient communications about past due balances and a consistently small 4% no-show rate. |
| Susquehanna Orthopedic Associates – Forest Hill, MD Patient outreach that was previously impossible for this single-physician practice is now happening every day through HouseCalls. |
| The Hand and Shoulder Center HouseCalls has reduced the practice's no-show rate by 50% while offering message flexibility for last-minute notifications. |
| United Regional United Regional has reduced its patient no-show rate by 45% and experienced a 65% appointment refill rate from advance notice of patient cancellations. Through patient balance notifications, United Regional has collected $127 for every $1 spent. |
| University of North Carolina Health Care UNC Health Care reduces mailing costs by over $55,000 annually with HouseCalls. |
| University of Pittsburgh Medical Center HouseCalls increases cash collections by over $2.6 million annually for UPMC. |
| Vanderbilt Medical Center Reduced no-shows result in $2 million annual retained revenue for Vanderbilt Medical Center. |
| Vantage West Credit Union Vantage West has seen a 47% increase in dollars collected using HouseCalls to reach out to members who forget to make a payment or experience financial difficulty. |
| Veil Orthodontics Utilizes TeleVox Technology to Keep Current and Stay in Touch With Patients Veil Orthodontics uses technology to stay in touch with patients through automated phone calls, email and text messages and via their up-to-date practice website. |
| Vermont Gas Vermont Gas has seen a 66% reduction of their CGI rate over three years and their customer satisfaction rate climb to 92% using HouseCalls. |
| Wright-Patt Credit Union Wright-Patt CU has seen significant results with early automated collection calls avoiding the need to send many accounts to third-party collections. |
| Zimm Cataract & Laser Center - Erie, PA Zimm Cataract uses Vox On-Hold messaging to expand its marketing efforts, offer answers to patients' frequently asked questions and provide information about Dr. Zimm's strong local roots as a third-generation practitioner in the Erie area. |
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