| Articles |
| 10 Questions to Ask When Choosing An Automated Messaging System This tipsheet helps ensure you'll find the perfect fit when selecting an automated messaging system. |
|---|
| Achieving Live Answers in Phone Calling Campaigns An analysis of approximately 1.1 million automated outbound telephone calls indicates the best time of day to deliver those calls to get response. |
| Alliant Credit Union Alliant reduced outstanding debt by 34% over a four-month period with HouseCalls. |
| Appointment Cancellations Are a Good Thing Learn how offering patients the opportunity to cancel appointments during your reminder notifications leads to positive results for your organization. |
| Automating Lab Results Delivery Meets Efficiency and Privacy Challenges Distribution of lab results is one of the fastest-growing automated messaging applications, overcoming the obstacles associated with patient information delivery. |
| Buyer Beware! - Must-Haves for Choosing a Vendor. Not all automated confirmation solutions are created equal. Use this guide to learn about important considerations when selecting the right vendor for you. |
| Can you schedule success? Dr. Roger Levin discusses the importance of scheduling in the orthodontic practice. |
| Common Bottlenecks That Hurt Ortho Practices Dr. Levin discusses common bottlenecks that hurt the orthodontic practice. |
| Connecting with Indirect Members: More Contacts, More Conversions Converting indirect borrowers into active credit union members continues to be a struggle. Automated outbound calling can make the difference! |
| Creating a More Effective Observation Program Ortho practices can no longer afford to have an ineffective observation program. An effective observation program ensures retention of potential patients when it is time to start treatment and plays a vital, productive role in every highly successful orth |
| Does Your Ortho Practice Have Systems or Habits? Are you getting by with “habits” or do you have a step-by-step system in place? Dr. Levin discusses the importance of systems in an ortho office. |
| Ease Your Workload by Automating Patient Communication TeleVox clients agree that purchasing the HouseCalls system has made life much easier for their staff members. |
| Email in Wellness Outreach: Five Reasons It Works In this whitepaper, you’ll learn 5 key reasons healthcare providers are adopting email strategies for wellness communication campaigns. |
| Fewer patients? Here’s the solution. How do you grow your practice in a slow economy? Here are two strategies to jumpstart your practice. |
| Four Recall Methods That Don’t Work…and One That Does Traditional recall appointment communications fail to capture the full potential of maintaining patients’ health and generating additional revenue. Learn one method that consistently works for practices of all sizes! |
| How a Well-Trained Team Makes Your Life Better Ortho practices see more patients in a single day than any other dental specialty. Dr. Roger Levin explains why having a well-trained staff makes all the difference in the efficiency of a practice. |
| How Effective Practice Marketing Works Dr. Roger Levin explores the importance of the PRC’s role in effective marketing in the orthodontic practice. |
| How Ortho PRCs Increase Referrals and Production Ortho success depends on generating both patient and doctor referrals. A Professional Relations Coordinator can help ortho practices gain new referral sources. |
| Improve your Google Local Business Listing -- for Free! This guide on improving your Google Local Business Center listing proves that you don't have to spend a lot of money on patient reviews for great visibility. |
| KC Police Credit Union Decreases delinquency ratio by 67% and significantly reduces postage costs using HouseCalls |
| Lab Result Delivery Strategies Manual calls? Letters? Take a look at how different lab result delivery strategies affect patient relations, time management and your financial well-being. |
| Making the Most of On-Hold Time This tipsheet offers eight ways to keep patients informed with on-hold messaging. |
| Man vs Website Part 11 – Building Up Your Content Content is king. At least that’s what we’re told as website owners. But how do you create content that’s interesting to website visitors and inspires them to make repeat visits? How do you make it manageable given all of your other responsibilities? |
| Man vs Website Part 12 – Using Social Media Get answers to common questions and learn seven guiding principles to keep your social media strategy on track. |
| Man vs. Website Part 1 - Getting Started With Your Website The first installment in our Man vs. Website series. Get the scoop on knowing your audience, clearly describing your services, communicating your website goals and more! |
| Man Vs. Website Part 10 - Measuring Your Results Once your site is up and running, how do you measure its effectiveness? Learn about web analytics tools, rank reports, tracking website “conversions” and establishing good habits for checking your site’s performance! |
| Man vs. Website Part 2 - A Survival Guide For Your Custom Website Project The second installment in our Man vs. Website series. Learn everything you need to know to develop a powerful keyword strategy for your website! |
| Man Vs. Website Part 3 - Introduction to Crawling and Indexing Learn why some websites consistently rank higher than others and understand the different parts of your website's listing in a search engine's results. We also offer some tips and trends for practices looking to make improvements or begin building a |
| Man Vs. Website Part 4 - Search Engine Quality Guidelines This white paper explains some tactics you’ll want to avoid when trying to boost your website’s search engine visibility. |
| Man Vs. Website Part 5 – Creating a Search Engine Friendly Website Structure Learn about creating the hierarchy of pages on your site, read how interlinking pages on your site can increase visibility and be introduced to a little something we like to call “link juice”. |
| Man Vs. Website Part 7 - The Importance of Meta Data and Tags Learn the differences between title, description, alt and h tags, and why they play such a huge role in the success of your website! |
| Man Vs. Website Part 8 - Your Linking Strategy Is having an awesome website all you need to squash your online competition? Nope. Inbound links are important too. Click for tips on developing a successful linking strategy! |
| Man Vs. Website Part 9 – The Right Content for SEO Learn what things you need to be talking about on your site to improve its visibility in Google, Bing and the other search engines. Beyond the need for relevant text, you’ll also read how images and video can impact your SEO! |
| Maximizing the Potential of Your Ortho Treatment Coordinator Dr. Levin offers helpful insight for increasing starts by maximizing the potential of your treatment coordinator. |
| No News Is Not Good News Research shows that notifying patients of ALL test results (normal OR abnormal) is the best way to improve patient satisfaction and reduce risk of malpractice. |
| On-Hold Essentials This tipsheet discusses five mistakes to avoid when placing patients on hold. |
| Orange County's Credit Union Orange County's Credit Union sought to regularly contact members in the early stages of delinquency with an automated call, allowing collection staff more time to work more seriously delinquent accounts with a personal call. |
| Ortho Financing and Case Acceptance Orthodontists have many unique financial challenges. Dr. Roger P. Levin discusses how finance options for patients can reduce the stress of collections for the staff and relieve the burden of large down payments for patients or responsible parties when c |
| Ortho Success in Today's Economy Dr. Roger Levin shares the story of Dr. Hardy, a TeleVox customer. By focusing his efforts on marketing and by updating his PMS, Dr. Hardy experienced a 63% production increase in a single quarter and increased collections by 38%. |
| Patient Balance Notifications: Strategies for Maximizing Response Rates This whitepaper shares ideas for scripting automated patient balance notifications throughout levels and ages of delinquency. |
| Patient Collections Survey Results A recent survey of 300 U.S. healthcare practices asked questions concerning their past due accounts, including how they contact past due accounts, when they reach out to patients and their success in collecting that debt. |
| Proactive Automated Outbound Communications Utilities have found that employing proactive outbound calling is an effective and efficient way to reach a large number of customers in a short period. |
| Questions to Ask a Web Design Firm There are many questions to consider when choosing a web design firm, but here are the 10 you NEED to have answered. |
| Reaching Out to Non-Referring Dentists Successful ortho practices rely on general dentists for the majority of their referrals. Dr. Levin offers strategies for increasing referring GPs. |
| Research Proves Importance of On-Hold Messaging The increased caller retention from on-hold messaging is paying great dividends within the competitive healthcare industry. |
| Research Report: Online Engagement Tools Improve Patient Communications Results of a 2010 survey of North American Dental and Orthodontic practices explores how technology keeps patients on track and achieves positive behaviors. |
| Research Report: Online Patient Engagement – Insights to Improved Practice Success Results of a 2010 survey of over 9000 Dental and Orthodontic practices discusses the need for multiple communication methods when confirming appointments. |
| Results of a 2011 survey of over 500 Dental and Orthodontic practices discusses Facebook’s impact on patient communications. Need some ideas and inspiration for your practice's Facebook page? Join TeleVox for Dentists or TeleVox for Orthodontists on Facebook and get information you can use every day! |
| Retraining Your Ortho Treatment Coordinator Will Grow Your Practice Dr. Roger Levin discusses three ways to achieve practice success with the ortho treatment coordinator. |
| Saint Barnabas Ambulatory Care Center – Livingston, NJ TeleVox outreach delivered a 3.9% appointment booking conversion rate and $26 in revenue generated for every $1 spent on TeleVox outreach. |
| Southwest National Bank Drives Earlier Payments with Automated Outreach Southwest National Bank uses HouseCalls to reach out to past due customers, increasing payments and decreasing postage costs by thousands annually. |
| Starts—The Barometer for Ortho Success In this white paper, Dr. Roger P. Levin discusses starts and how an OTC can impact your success. |
| Statistics Reinforce Importance of a Strong Practice Website Research confirms a practice website's impact on attracting and retaining patients. |
| Study Defines Roles and Needs of Websites in Practice Communication A recent survey of 767 healthcare practices asked questions about the potential role of a website in their practice, the expertise and tools needed to maximize the website’s potential and the factors that are most important when selecting a website prov |
| Targets for Ortho Success in 2011 Dr. Roger P. Levin discusses targets to achieve breakthrough performance for orthodontists. |
| Telephone Appointment Reminders Significantly Reduce No-Shows Statistics show that automated telephone appointment reminders are having a positive impact on healthcare industry no-show rates throughout the country. |
| Text Messaging Provides Numerous Benefits to Healthcare Providers and Patients SMS communication is a timely, cost-effective way for providers to remind patients of upcoming appointments. |
| Texting Your Patients: What, When and Why?? This whitepaper explains why text messaging has become popular in provider-patient communication and provides some strategies for making text messaging an effective part of your own routine patient communication. |
| Texting Your Patients: What, When and Why?? (Dental) This whitepaper provides strategies for making text messaging an effective part of routine patient communication and explains why text messaging has become popular in provider-patient engagement. |
| The Benefits of an OTC Orthodontists spend 98% of their time on direct patient care. Dr. Roger P. Levin explains the numerous benefits of having an in-office Orthodontic Treatment Coordinator. |
| The Cutting Edge of Orthodontic Patient Communication Originally published for the Southern Association of Orthodontists newsletter, this article discusses how orthodontists are adopting technology to enhance patient communication and patient relations. |
| The New Patient Phone Call: How to Make It Even Better Dr. Roger P. Levin discusses the importance of the first phone call with a patient and how a successful first phone call will lead to more orthodontic consultations. |
| The Secret to More New Patient Referrals Effective referral marketing requires a structured program with ongoing, consistent strategies and a dedicated team member to carry them out. Levin Group created the position of Professional Relations Coordinator to manage orthodontic referral marketing. |
| Utility Industry Trends Toward Automated Messaging in Collections and Beyond As utilities look to outside vendors to resolve delinquent accounts, many are turning to automated messaging as a solution. |
| Vantage West Credit Union Vantage West has seen a 47% increase in dollars collected using HouseCalls to reach out to members who forget to make a payment or experience financial difficulty. |
| What drives the ortho practice? Dr. Roger Levin shares three key points for achieving ortho success, including best practices for keeping financial data and introducing change. |
| What Is A Level IV Orthodontist? Dr. Roger Levin discusses what sets a “Level IV” orthodontist apart from others. |
| Winning on the Web - 6 Website Essentials The most effective practice websites focus on these six important but often overlooked elements. |
| Wright-Patt Credit Union Wright-Patt CU has seen significant results with early automated collection calls avoiding the need to send many accounts to third-party collections. |
 |
- Articles & White Papers