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Latests Posts from the Engage Blog
It happened again. On May 31, 2015, the United States Postal Service implemented yet another price increase, climbing 2% for the most common mail formats. If you’re mailing appointment reminders, wellness messages, balance due statements or any other type of communication – plan on adjusting your outreach budget accordingly.
Over the past 15 years, first class letter rates alone have increased a staggering 48%. In 2014, the USPS posted a net loss of $5.5 billion. All current indicators… Read the rest
A couple of weeks ago I shared data from a TeleVox survey on how healthcare organizations work to collect outstanding balances from patients. We found that many organizations will repeatedly mail statements to patients in an effort to drive payments. 14% of those we surveyed say they will send at least five statements to a patient!
Of course, simply committing the resources to numerous mailed statements does not guarantee that those targeted accounts will make payment. Practices continue… Read the rest
In my 15 years as an Appointment Coordinator, I’ve learned that one of the most important services we can offer a patient is a simple appointment reminder. I’ve also learned that unless you know what you’re doing, a successful appointment reminder strategy isn’t quite as easy as it sounds.
Well, consider this my attempt to make it simple. Here are the four things that I’ve found to be essential to your appointment communications.Put together a plan to automate the