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A healthy world doesn't happen overnight.

Read how leading healthcare organizations have successfully implemented strategies to improve outcomes. Get ideas for ways you can improve communication with patients. Review our latest infographics to visualize how technology can touch millions of lives. And when you’re ready to put the ideas to work for your providers and patients, click HERE to learn more!

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Case Studies

Willow Bend Pediatrics – Plano, TX

Willow Bend Pediatrics – Plano, TX

The practice has experienced a 60% booking rate from TeleVox well visit notifications and a 75% reduction of communication costs.

Baton Rouge General – Baton Rouge, LA

Baton Rouge General – Baton Rouge, LA

Patient adoption of text messaging has led to a 76% higher appointment reminder response rate while improving service to walk-in and same day patients.

Lansing Ophthalmology – Lansing, MI

Lansing Ophthalmology – Lansing, MI

The practice has experienced a 343% increase in appointments from non-compliant patients compared to manual-only outreach efforts, generating over $560k in revenue during the first six months.

Whitepapers

Timing and Content of Effective A/R Outreach

Timing and Content of Effective A/R Outreach

This whitepaper introduces best practices in message timing and content for A/R communications to drive increased payments from patients.

Going Beyond Awareness: Six Preventive Outreach Must-Haves That Drive Patients to Action

Going Beyond Awareness: Six Preventive Outreach Must-Haves That Drive Patients to Action

How can you increase the odds that patients will respond to your preventive outreach efforts? Learn the six “must-haves” to optimize your communications for success.

Building Patient Loyalty Through Recall Notifications

Building Patient Loyalty Through Recall Notifications

Today’s top performing practices place equal emphasis on attracting new patients and keeping the ones they currently serve. Learn how recall efforts can help practices retain patients.

Healthy World Reports

Discussing Diabetes

Discussing Diabetes

Discussing Diabetes examines the idea of technology-enabled between-visit engagement to help patients with the prevention and management of diabetes.

The Childhood Obesity Epidemic

The Childhood Obesity Epidemic

The Childhood Obesity Epidemic exposes the need for more interaction between doctors and parents to combat childhood obesity.

A Stressed Nation: Americans Search for a Healthy Balance

A Stressed Nation: Americans Search for a Healthy Balance

A Stressed Nation highlights the negative impact that stress is having on the health of Americans.

Infographics

Improving<br />Patient Loyalty

Improving Patient Loyalty

Patient satisfaction has become increasingly important in today’s healthcare environment. Learn how to build loyalty through communication.

Digital<br />Health

Digital Health

Here’s an eye-catching look at how technology is improving healthcare for both providers and their patients.

Texting: The Patient Communication<br />of the Future

Texting: The Patient Communication of the Future

Take a closer look at why text messaging is an essential tool for increasing provider-patient engagement.

Latests Posts from the Engage Blog

Patient Payment Insights from the 2014 Billing Household Survey

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Wondering what strategies you should develop to increase payments from patients in 2015? Looking for a way to preserve the patient experience and maintain high satisfaction ratings while making sure you’re paid what you’re owed?

The recently published edition of Fiserv’s annual Billing Household Survey offers numerous clues to help you keep days in A/R and other key metrics at an optimum level.

Here are some of the most interesting facts the survey has uncovered: The… Read the rest

Your Patients and Social Media Usage

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The Pew Research Center’s Internet and American Life project has released a new report on how Americans are interacting with various social networks today. The report covers popularity of the different social media platforms with breakdowns of usage across different demographic factors, including gender, age, education, income and more.

If you’re currently in the process of fine-tuning your practice’s social media strategy (because honestly, you should ALWAYS be doing this), you can click HERE to get the full… Read the rest

Earning Trust through Patient Engagement

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NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which discusses issues to consider when incorporating high-tech engagement into treatment plans. Download it HERE!

Most patients, at some point, have met with a doctor who took that extra five minutes to ask about their job, or discuss their child’s recent school play. It’s in these moments that a patient begins to build trust and a sense that their physician cares about… Read the rest