Quality Contact
Regardless of a health plan's size, effective and consistent member communication is an essential part of its success. Raising awareness of various health conditions and increasing utilization of preventive care are important initiatives that often seem daunting to communicate to millions of members. Historically, health plans have relied on a combination of postcards or letters and telephone calls for this task, but making manual calls and coordinating mass mailings is often inefficient and costly.Proven Results
Studies on initiatives such as Adolescent and Childhood Immunizations, Mammography, Cervical Cancer Screening, Postpartum Checkups, Influenza Vaccinations and Diabetes Testing have shown that a combination of these two outreach methods created the highest level of member compliance and contributed to significant increases in HEDIS scores. PostcardPlus is the perfect solution to help you increase member contact, increase compliance, measure results more efficiently and improve HEDIS scores.Streamlined Solution
TeleVox now offers PostcardPlus, an efficient solution for member communication that combines customized postcards or letters with automated preventive care telephone messages for a fraction of the cost. Utilizing PostcardPlus ensures that your project will be completed on time while helping you realize strategic clinical and financial goals.- Through The Mail Choose a postcard from TeleVox's portfolio of more than 20 designs spanning a range of topics and initiatives. If you prefer, we can reproduce your existing postcard or letter. Once the design is complete, you simply provide the mailing addresses for the members and we'll coordinate and send the mailing.
- Over The Phone The "plus" in PostcardPlus comes in the form of an automated personalized telephone call. Using HouseCalls, TeleVox's messaging technology, you can follow-up on mailings to ensure that messages reach your members. HouseCalls has already helped more than 150 different MCOs, PBMs and DM organizations better reach their members. TeleVox's state-of-the-art data centers are capable of delivering over 500,000 messages per hour.