HouseCalls patient balance notifications are the perfect solution for generating response from high volumes of past due accounts. Organizations have traditionally wasted thousands of dollars each year on numerous mailings and manual phone calls on collections efforts. That process can be handled more effectively and more efficiently through automated notifications. Schedule a brief consultation to learn more!
Organizations that have adopted TeleVox's automated patient balance notifications as part of their revenue cycle management strategy have experienced immediate improvement in these areas:
A/R Reduction
TeleVox outreach during the early-out self-pay period (0-90 days past due) has proven to increase dollars collected and reduce the volume of accounts that age further into delinquency.
Patient Response Rates
TeleVox specializes in connecting with "lazy payers" – those who can pay but simply forget, set their mail to the side, etc. Patient balance notifications provide an easy and interactive way for them to make immediate payment.
Communication Expenses
Rising postal rates show no signs of slowing down, and staff time is too valuable to have them calling long lists of past due accounts. Patient balance notifications can be immediately delivered while freeing staff to focus on accounts that need more skilled attention.
