Connecting with patients is key!
Experience has shown us that the best way to reduce long-time outstanding A/R is to connect with those accounts early in their delinquency. A quick automated notification is a great way to accomplish that, and technology allows you to reach large numbers of these newly-delinquent accounts in a minimal timeframe. Patient balance notifications can be personalized for each account and include convenient transfer options that allow them to make a payment over the phone or talk to a member of your staff for answers to their questions. Click HERE to learn more about our strategy for Extending Collections Outreach!
Reducing the costs of balance due communications.
Once an account has been past due for 120 days, it is estimated that an average of $9.00 has been spent trying to reach that account through traditional collections outreach-- billing statements, collections letters, phone calls, etc. Many of your past due accounts are simply what we like to call "lazy payers". Lazy payers have simply forgotten to make a payment, and many times a brief contact from your practice is all they need.
Successful A/R reduction!
University of Pittsburgh Medical Center (UPMC) increased cash collections by 290%, and for an organization that size, it's translated into $2,600,000 of annual impact!
MU Health Care found that automated outreach allowed them to expand their daily account contacts by 54%, and the average A/R lifespan for one of their accounts is down 14%.
Kelsey-Seybold Clinic in Houston, TX is pleased with how automated calls have streamlined the entire self-pay process -- and their quarterly collections have risen by as much as 255%!
Learn more about TeleVox's patient balance notifications!
HouseCalls automated messaging system -- Personalized automated phone calls are a perfect fit for your early delinquent accounts, allowing your staff to focus on those that need more personal involvement.
