These days, reminders for appointments are pretty much a given in patient communication – whether you're automating those calls, email and texts (which we recommend), relying on "snail mail" or having staff members make calls.
But are you going to the next level in patient communication and actually offering patients an opportunity to cancel in those their reminders? You might ask yourself - "doesn't that give my patient an easy-out if they don't want to keep their appointment?" Maybe – but we'd also argue that the positives far outweigh potential negatives. Read the whitepaper to learn why cancellation options should be a part of your patient communication.
In this whitepaper, you'll also learn:
- Why common crutches to overcome the no-show epidemic are sometimes counter-productive
- The importance of lead time in reminder calls and other patient communication
- How you can use schedule openings from cancellations to improve patient service