85% of patients want digital communication from their providers. How are you meeting that need?
TeleVox drives continuous engagement by connecting with patients through all phases of the care cycle, from their selection of a provider to post-visit communications that build loyalty to the practice. Click below to learn how TeleVox supports engagement throughout the provider-patient relationship, including:
- Voice notifications
- Interactive emails
- Two-way text messages
- Website design and maintenance
- On-hold messaging
The ideal appointment reminder strategy keeps broken appointments to a minimum without costing too much for the practice or requiring hours of valuable staff time. Try to cover reminders with a postcard communication, and you’re vulnerable to rising postage costs and unreliable mail delivery. Try to avoid postage costs by having staff call patients, and there’s not enough time to do it. Practices are cutting no-shows in half and saving time and money for their practice by automating the process. Click to learn more about TeleVox’s appointment reminders.
Beyond the previously-scheduled appointment, how do you get patients to book their recall visits to ensure they are on course with treatment? TeleVox voice calls, texts and emails drive higher response rates to help you monitor patients’ progress. Click to learn more about how you can more effectively deliver recall notifications with TeleVox.
Routine follow-up communications don’t have to require long “to-do” lists for your staff.
Helping patients resolve outstanding balances is key to getting them back on track for their next visit. TeleVox delivers notifications to early and late-stage past due accounts and offers payment processing options for an A-to-Z hands-free patient balance solution. Alegent Health Clinic in Omaha, NE collects $74 for every $1 invested in TeleVox notifications. Learn more about TeleVox’s patient balance solution.
For practices that routinely perform lab work and communicate those results to anxious patients, TeleVox streamlines that communication by empowering patients to check results online or by phone at their convenience. Aegis Women’s Healthcare in Bloomington, IN has realized a 500% ROI since trusting test results communication to TeleVox. Click to learn more about how TeleVox improves your test results delivery process.
55% of providers don’t communicate with patients between visits. TeleVox makes it easy.
Reach out to patients who are due for preventive services through voice calls, emails and text messages, offering a convenient and immediate way for them to book an appointment. Target patients due for disease-specific exams or promote more general preventive services such as flu shots and physicals to a larger population. Scottsdale Medical Imaging in Scottsdale, AZ schedules an additional 1,200 mammograms each year thanks to TeleVox notifications.
While many preventive measures require an office visit, other wellness messages can also help you improve patient outcomes. Use TeleVox notifications to develop a continual dialogue with patients to offer care beyond the exam room and ensure patients are following treatment plans. Click to learn more about TeleVox’s wellness and preventive messages.
You have to have patients to serve patients. TeleVox offers communication solutions to help you both expand your patient base and grow appointment volume among your current patients.
As patients increasingly search for health information online, are you positioning yourself as a resource on the web? TeleVox improves your online presence through eye-catching website layouts, easy-to-manage content and sites developed for today’s smartphone-driven searches. Click to learn more about TeleVox website design and view sample websites.
TeleVox also offers on-hold messaging as a way to communicate important wellness information and promote additional services to callers on hold. Practice-specific on-hold programs are proven to lower call abandonment rates while increasing bookings for additional treatments once a staff member is able to field the call.