A comprehensive member contact program helps you determine what things you SHOULD be doing – not just what you HAVE to do. Should you be reaching out to members more often? Is there important information you're neglecting to share with your newest subscribers? TeleVox helps you maintain consistent interaction with your members so you can make sure you're meeting their unique needs. Here's where you learn from your members and make adjustments to give them the specialized attention they deserve.
Schedule a consultation to learn more about TeleVox's customized approach to:
Satisfaction and Health Data Surveys
Want to know wha's on your members' minds? We'll contact them to determine how happy they are with your service or gauge their feedback on a specific physician who is treating them. Member surveys are also an effective way to collect valuable health data such as blood pressure, glucose readings, etc.
Member Retention Communication
Developing long-term relationships with your members can be as simple as keeping them satisfied with the amounts and types of communication you provide. We can deliver welcome communications to your newest members. We can wish them a Happy Birthday or send holiday greetings. Let's work together on a contact strategy that turns even your newest subscribers into long-term members.
Obviously, your outreach has zero impact if it isn't reaching the proper recipient. You'll improve connection rates by updating member address, phone numbers and other key contact data. Click HERE to read how one health plan worked with TeleVox to improve its member data quality by 549%!
Click HERE to schedule a consultation or learn more about TeleVox's member contact management programs!