Medical - Features & Highlights
Hosted Services (Application Service Provider)
LabCalls ASP allows you to utilize the features and functionality of LabCalls without purchasing/upgrading software and hardware. The hosted LabCalls service is a web-enabled system that allows you to access and use LabCalls via the Internet. Through the LabCalls web portal, you can record and assign messages; provide online access to patients’ test results; view, print, e-mail or auto-fax daily reports.
Message Assignment and Storage
Doctors and staff can assign messages for patients to retrieve from an Internet connection or a touch-tone phone. Secure PINs ensure that only authorized personnel assign messages. For security and medical record-keeping purposes, LabCalls permanently stores and catalogues messages, allowing doctors to review old messages and examine system activity.
SmartText™
The SmartText feature of LabCalls delivers test result notification text messages to cell phones, allowing practices to remind their patients while they’re on the go. SmartText is approved by the Mobile Messaging Association and provides:
- Pinpoint delivery
- Opt-in/opt-out standards
- Mobile number verification
- Data merge
- Receipt and detailed reporting
- Number portability
- Two-way communication
Flexible PINs
LabCalls assigns a unique PIN to each patient based on any data from your practice management system or EMR application such as: social security numbers, phone digits, chart numbers, etc. Additionally, LabCalls uses security PINs for doctors and staff, allowing variable access to the system. Practices can specify which staff members assign messages, record prompts, etc. LabCalls is a HIPAA-compliant technology.
Reporting
Comprehensive reporting provides a detailed analysis of each day’s system activity. You’ll never wonder who assigned a lab result message or if a patient retrieved results. LabCalls enables you to create a reporting schedule that will distribute reports - via fax or e-mail - to local and/or remote locations. Additionally, LabCalls can print standard labels for each patient inquiry. Apply these labels to patient records for documentation and audit trail.
Integration
LabCalls integrates seamlessly with your practice managemet system or EMR application. Avoid time-consuming data entry that is required by other systems.