Peace Of Mind
How does your practice deliver lab test results to patients? Regardless of how many patients you have, coordinating test results delivery via manual phone calls or letters can be time consuming, frustrating and inefficient. With LabCalls you can reduce front desk interruptions, simplify staff workload and provide much-needed peace of mind to patients. LabCalls streamlines your incoming phone calls and provides important information to your patients when they want it.
Introducing LabCalls
LabCalls gives patients convenient and private access to lab test results and personal care information 24/7, whenever it is convenient for them. Doctors or staff assign lab result messages quickly and easily with the click of a mouse. From a touch-tone phone or Internet connection, patients call or login to the LabCalls system to retrieve their results, using a unique PIN to ensure private access. Extensive reporting provides a detailed analysis of each day's system activity, letting your office know which patients retrieved results.
Online Access
As more and more people use the Internet as a means of communication, TeleVox provides a way for your patients to retrieve their test results online. The LabCalls system includes a custom-built website for your practice, not only providing your patients with online access, but giving you a great custom marketing tool. Each TeleVox-designed website is built entirely from scratch to reflect the unique personality of your practice. Sites include e-mail addresses for all staff members, registration with top search engines and more.
Comprehensive Notification
Busy patients are pulled in many directions. And as society continues to become more mobile, LabCalls offers more convenient ways for you to reach your patients with automated test delivery. Sixty-three percent of all U.S. cell phones use text messaging, and more people adopt this new technology every day. The value of message portability is high, and that's why LabCalls now offers the new SmartText feature. SmartText can deliver lab results notification messages directly to your patients' cell phones, reaching them while they're on the go. Create the test result notification strategy that works best for your practice and gives you extra assurance that patients retrieve their results in a timely manner.
