Peace Of Mind
How does your organization deliver lab test results to patients? For large clinics, hospitals and other healthcare systems, coordinating the delivery of test results via manual phone calls or letters can be time consuming, frustrating and inefficient. With LabCalls you can increase operational efficiencies and provide much-needed peace of mind to patients. Inbound call management is simplified and improved, as your organization is able to reduce FTEs and redistribute workforce to higher value tasks. LabCalls is an essential IT solution, streamlining your incoming phone traffic and Providing Information To Your Patients When They Want It.
Introducing LabCalls
LabCalls gives patients convenient and private access to lab test results and personal care information 24/7, whenever it is convenient for them. Doctors, nurses or staff members assign lab result messages quickly and easily with the click of a mouse. LabCalls offers patients a choice of accessing their results via touch-tone phone or an Internet connection. Patients call or login to the LabCalls system to retrieve their
results, using a unique PIN to ensure private access.
Extensive Reporting
LabCalls reporting provides a detailed analysis of each day’s system activity. You’ll never wonder who assigned a lab result message or if a patient retrieved results. LabCalls enables you to create a reporting schedule that will ensure accurate audit trails and system log tracking. For further flexibility, LabCalls provides bidirectional integration with electronic medical record systems.
Comprehensive Notification
Busy patients are pulled in many directions. And as society continues to become more mobile, LabCalls offers more convenient ways for you to reach your patients. Sixty-three percent of all U.S. cell phones use text messaging, and more people adopt this new technology every day. The value of message portability is high, and that’s why LabCalls now offers the new SmartText feature. SmartText can deliver notification messages directly to your patients’ cell phones, letting them know lab results are ready for pickup. Utilizing a text message in combination with a phone call allows you to create the test result notification strategy that works best for your organization and gives you extra assurance that patients retrieve their results in a timely manner.