Utility - Sample Messages
Listen to some of our sample messages below.Sample Script #1
Hello, this is Laura from the accounting department at City Power & Light calling for Jack. According to our records, your account is not current. To avoid an interruption in service and a disconnect service charge, your payment must be received within 48 hours of this call.
To arrange for payment by Credit Card, please press the ‘0’ key now to speak directly with someone in our accounting department.
Sample Script #2
Hello, this is Metro Gas calling to remind John that a technician is scheduled to activate your gas service tomorrow between the hours of 10 a.m. and 2 p.m. It is necessary to have someone at home during this time.
Please press the ‘1’ key to confirm your appointment. Press the ‘0’ key if you wish to reschedule your appointment.
Sample Script #3
Hello, this is the Power and Light Company calling to remind you that we have a technician scheduled to install your new water heater tomorrow between the hours of 9 a.m. and 12 p.m.
To confirm your appointment, please press the ‘1’ key now.
If you wish to reschedule your appointment, press the ‘0’ key to be transferred to a customer service representative.
Sample Script #4
Good evening, this is Hometown Water calling for <Lindsey>. We wanted to thank you for using us as your water and sewage provider.
Our Customer Service Team is always available to assist you, 24 hours a day, 365 days a year should you have any questions or needs regarding your service. Simply call us at 1-800-555-1256 or visit us on the web at www.hometownwater.com.
To be connected to a Customer Service Representative now, press the ‘0’ key. Thank you again for choosing Hometown Water.