Utility - Industry Insight
Penni McLean-Conner, NSTAR
The utility industry's foremost customer service expert and noted author offers tips for leveraging the benefits of outsourcing and automation in collections. Taken from the TeleVox webcast "The Secrets to Reducing Bad Debt".
Luanne Cooper, Southwest Gas
Hear the strategy Southwest Gas has employed to positively impact their collections efforts. It's easier than you might think! Taken from the TeleVox webcast "The Secrets to Reducing Bad Debt".
Lauren Mesch, Western Union SpeedPay
Looking to completely automate the collections process? Discover the ease of third party payments - how make it simple for both your utility AND your customer. Taken from the TeleVox webcast "The Secrets to Reducing Bad Debt".
Donna Alvado, Georgia Power
In this clip, Donna shares the various outbound calling methods Georgia Power has used to increase collections and improve customer care. HouseCalls has been a tremendous success! Taken from the TeleVox webcast "Automating Proactive Customer Care: Best Practices".
Allan Colaco, Orlando Utilities Commission
OUC has reached new levels of efficiency with HouseCalls technology. Hear Allan discuss OUC's proactive customer communications and their impressive results. Taken from the TeleVox webcast "Automating Proactive Customer Care: Best Practices".