Utility - Features & Highlights
Multiple Message Types
HouseCalls can create and deliver a variety of messages for your customers. Your choices are virtually unlimited.
Common message types include:
- Customer satisfaction surveys
- Outage/restoration notifications
- Collection calls
- Service call reminders
- Disconnect notices
VoxMerge®
Exclusive message-building technology merges voice elements together. Seamless messaging from HouseCalls ensures personal, professional and continuous message delivery.
System Voices
HouseCalls uses a human voice when calling customers, maintaining the personal touch they expect.
E-mail Functionality
HouseCalls maintains a fully-integrated e-mail capability, allowing you to deliver greetings, reminders, notifications and any other type of message via e-mail.
Reporting
Daily reports detail calling activity and call statuses for each day’s calling sessions. Reports are sortable by location, customer or status. Permanent calling histories are archived for your records. HouseCalls can automatically distribute reports via network printers, fax or e-mail to local and/or remote locations.
Call Blocking
HouseCalls can designate customers in the system who should not be contacted with a message.
Multiple Response Options
Touch-tone response options ensure crucial two-way communication between you and your customers. Each HouseCalls message can include a unique set of response options.
Available responses include:
- 0 - speak with a customer service representative
- 1 - right party verification
- 2 - make a payment by phone
- 3 - repeat message
- 4 - confirm appointment
- 5 - cancel or reschedule
- 6 - language preference
Multilingual
HouseCalls supports multiple languages. You can designate certain customers to receive foreign language messages within the system, or you can allow customers to select a language preference when they receive a call.
Message Mapping
You can define conditional filters for automatic message assignment. For example, Spanish-speaking customers hear Spanish messages; elderly customers hear louder messages; new customers hear welcome messages. Message mapping means that customers always receive the correct message.
Answering Machine Detection
TeleVox’s exclusive call-processing technology can detect virtually every type of answering machine/recorder tone and leave a message. Additional functionality enables HouseCalls to leave a different message on an answering machine based on your preferences.
HouseCalls Express
For immediate call delivery, the HouseCalls Express feature allows you to call in, record a script, upload a list of customers and distribute the message within minutes. It’s perfect for quick delivery of emergency notifications and inclement weather instructions.