Utilities Downloads
| Case Studies | |
|---|---|
 E.ON U.S. - Generating Interest in Demand Response Programs |
E.ON’s leverages HouseCalls to achieve low-cost customer enrollment in its Demand Conservation Program. |
| Mobile Gas |
Mobile Gas employs HouseCalls technology to increase collections and measure customer satisfaction. |
| Orlando Utilities Commission |
OUC relies on HouseCalls to improve collections and efficiently keep customers informed during emergency situations. |
| Southern Company |
Southern Company has saved $1.5 million annually using HouseCalls as a collections tool. |
| Related Articles | |
|---|---|
| Proactive Automated Outbound Communications |
Utilities have found that employing proactive outbound calling is an effective and efficient way to reach a large number of customers in a short period. |
| Utility Industry Trends Toward Automated Messaging in Collections and Beyond |
As utilities look to outside vendors to resolve delinquent accounts, many are turning to automated messaging as a solution. |
| White Papers | |
|---|---|
| The Three Collections Standards |
This white paper addresses three essential collections “standards” and how automated messaging and data append technologies have bridged the gaps between them. |
| Resources | |
|---|---|
| Customer Connections: Applications for Automated Messaging in a Utility |
This guide highlights the most common areas in which automated messaging is improving customer communication within the utility industry. |
