Orthodontic - Features & Highlights
Multiple Message Types
HouseCalls can create and deliver a variety of messages for your practice.
Your choices are virtually unlimited. Common message types include:
- Appointment confirmations
- Birthday greetings
- Recall notices
- No-show reschedules
- Balance due notifications
VoxMerge®
Exclusive message-building technology merges voice elements together for a smoother sounding message. Seamless messaging from HouseCalls ensures personal, caring and continuous message delivery.
System Voices
HouseCalls uses a familiar voice from your office when calling patients, maintaining the personal touch they expect.
SmartText™
The SmartText feature of HouseCalls delivers appointment reminder text messages to cell phones, allowing patients to receive and confirm messages on the go. SmartText is approved by the Mobile Messaging Association and provides:
- Pinpoint delivery
- Opt-in/opt-out standards
- Mobile number verification
- Data merge
- Receipt and detailed reporting
- Number portability
- Two-way communication
E-mail Functionality
HouseCalls maintains a fully-integrated e-mail capability, allowing you to deliver reminders, notifications or special announcements.
Response Options
Touch-tone response options ensure crucial two-way communication. Each HouseCalls message can include a unique set of response options. Available responses may include:
- 0-speak with an attendant
- 1-confirm appointment
- 2-repeat the message
- 3-leave a message for the office
- 4-listen to additional office information
- 5-cancel or reschedule
Reporting
Reports detail calling activity and patient statuses for each day’s calling sessions and are sortable by doctor, location, patient or status. Permanent patient histories are archived for your records. HouseCalls can automatically distribute reports via network printers, fax or e-mail to local and/or remote locations.
Multilingual
HouseCalls supports nine languages and includes scripts for French and Spanish messages. You can designate certain patients to receive foreign messages within the system, or you can allow patients to select a language preference when they receive a call.
Family Messaging
HouseCalls can place a single call for multiple recipients within the same family.
Call Blocking
HouseCalls can designate patients in the system who should not be contacted with a message.
Message Mapping
You can define conditional filters for automatic message assignment. For example, Spanish-speaking patients hear Spanish messages; elderly patients hear louder messages; new patients hear welcome messages. Message mapping means that patients always receive the message that is specific to their appointment record.
Call Scheduler
You decide when HouseCalls delivers messages: mornings, afternoons or evenings. Calls can be scheduled for multiple days in advance. The Holiday Scheduler feature ensures that HouseCalls
doesn’t make calls on a holiday.
Answering Machine Detection
TeleVox’s exclusive call-processing technology can detect virtually every type of answering machine/recorder tone and leave a message. Additional functionality enables HouseCalls to leave a different message on an answering machine based on your preferences.
Patient Name Library
Currently, HouseCalls maintains a pre-recorded name library of over 60,000 patient names. HouseCalls permanently stores name recordings for future use.