Childhood Immunization
Good evening, this is a message from “Plan Prevent” about your child, (Identification First Name) and a new recommended childhood immunization schedule. Please press 1 to listen to this important message in English. Por favor oprima el numero dos para oír este mensaje en Español.
We want to remind you how important it is for your child to receive all childhood immunizations. According to our preventive care guidelines, all children should be fully immunized by the time they are 2 years old. A new childhood vaccine called Prevnar has been added to the recommended childhood immunization schedule. This vaccine is recommended for children under 2 years old. It will protect them against pneumococcal bacterial meningitis and may also help to protect them against ear infections.
If your child has not yet received the recommended shots, please call your child's doctor to schedule an appointment, so they will be protected against preventable diseases, which can occur even before a child attends kindergarten.
“Plan Prevent” is committed to your child's health and well-being.
Thank you for your time this evening. To repeat this message, press 2.
Well Child Visits – in the First 15 Months of Life
Hello, this is your health plan, “Plan Prevent”, calling with an important message for the parent or guardian of (Identification First Name). If this is the correct person and you would like to listen to the message in English, press 1. Por favor oprima el numero dos para oír este mensaje en Español.
The Well-child exams are a very important part of a child’s health care. It is important that your child comes in every year for a Well Care visit, even if they haven't been sick. The visits give your doctor the opportunity to examine the child for overall health, growth, and development. They also discuss nutrition, sleep habits, age-appropriate topics such as potty-training, dental care, and safety issues. With the help of these regular exams your pediatrician can often detect and address health problems before they become more serious.
Help your child take another Step to a Healthy Life – Make your Well-Child Appointment today!
Thank you for your time, “Plan Prevent” wishes you good health throughout the year.
To repeat this message, press 3.
Well Child Visit – Years 3-6
Hello, this is your health plan, “Plan Prevent”, calling with an important message for the parent or guardian of (Identification First Name). If this is the correct person and you would like to listen to the message in English, press 1. Por favor oprima el numero dos para oír este mensaje en Español.
The Well-child exams are a very important part of a child’s health care. It is important that your child comes in every year for a Well Care visit, even if they haven't been sick. The visits give your doctor the opportunity to examine the child for overall health, growth, and development.
You will be making less frequent visits to your Pediatrician now that your child is older, but his growth and development will still be closely monitored. Checkups are generally done every two years now. Remember to write down any questions you may have for your doctor before the visit.
Help your child take another Step to a Healthy Life – Make your Well-Child Appointment today!
Thank you for your time, “Plan Prevent” wishes you good health throughout the year.
To repeat this message, press 3.
Childhood Combo
Hello, this is your health plan, “Plan Prevent”, calling with an important message for the parent or guardian of (Identification First Name). If this is the correct person and you would like to listen to the message in English, press 1. Por favor oprima el numero dos para oír este mensaje en Español.
We want to remind you how important it is for your child to receive all childhood immunizations and to attend annual Well-Child visits.
Maintaining your child’s immunization schedule will protect them against a range of serious and sometimes fatal illnesses.
Well-child exams are a very important part of a child’s health care. The visits give your doctor the opportunity to discuss age-appropriate topics and to examine the child for overall health, growth, and development. With these regular exams your pediatrician can often detect and address health problems before they become more serious.
Help your child take another Step to a Healthy Life – Make your Well-Child Appointment today and stay on track with the immunizations your child needs to be protected against preventable diseases.
Thank you for your time this evening.
Adolescent Immunizations
Good evening, this is a message from “Plan Prevent” about your child, (Identification First Name) and adolescent immunizations. Immunizations are your child's best protection against serious diseases. Please press 1 to listen to this important message in English. Por favor oprima el numero dos para oír este mensaje en Español.
According to our preventive care guidelines, which are based on recommendations of the U.S. Preventive Service Task Force, adolescents should receive the following three immunizations:
- Hepatitis B immunization when they are 11 to 12 years old.
- A second measles-mumps-rubella immunization by the time they are 11 years old
- And lastly, a varicella or chickenpox immunization, if they have no history of the disease.
“Plan Prevent” is committed to your child's health and well-being. Immunizations and well child visits are a covered benefit if they are provided by your child's primary care physician. You will pay only the standard office visit co-payment.
Thank you for your time this evening. To repeat this message, press 2.
Adolescent Well Care Visits
Good evening, this is a message from “Plan Prevent” about your child, (Identification First Name). Please press 1 to listen to this important message in English. Por favor oprima el numero dos para oír este mensaje en Español.
The Well-child exams are a very important part of a child’s health care. It is important that your child comes in every year for a Well Care visit, even if they haven't been sick. The visits give your doctor the opportunity to examine the child for overall health, growth, and development. Your doctor will also conduct screening tests including scoliosis, vision, and hearing test. In addition to examinations, these visits are for discussing counseling for injury prevention, including driving safety, substance use, sexual behavior, diet and exercise, and dental health.
Take action in your adolescent’s health and schedule their Well Care visit today.
Thank you for your time. “Plan Prevent” wishes you good health throughout the year. To repeat this message, press 2.
Adolescent Combo
Good evening, this is a message from “Plan Prevent” about your child, (Identification First Name). Please press 1 to listen to this important message in English. Por favor oprima el numero dos para oír este mensaje en Español.
Well-care exams and immunizations are a very important part of a child’s health care. Immunizations are your child's best protection against serious diseases.
Well-care visits give your doctor the opportunity to examine the child for overall health, growth, and development. Your doctor will also conduct screening tests including scoliosis, vision, and hearing test. In addition to examinations, these visits are for discussing age appropriate topics.
Take action in your adolescent’s health and schedule their Well Care visit today and maintain your adolescent’s immunization schedule to protect them against a range of serious and sometimes fatal illnesses.
Thank you for your time this evening. To repeat this message, press 2.
Breast Cancer Screening
This is “Plan Prevent” calling with a preventive health care message. If you would like to listen to this message in English, press one. Por favor oprima el numero dos para oír este mensaje en Español.
If you have not received a mammogram in the past 12 months, we encourage you to schedule one before the end of the year at a network facility. We want to remind you of how important a yearly mammogram is for your health.
In addition to a yearly mammogram, monthly breast self-examinations and annual breast exams by your doctor are important for the early detection and treatment of breast cancer. Remember, early detection may result in the successful treatment of breast cancer.
“Plan Prevent” cares about your health. We encourage you to get a mammogram this year.
Thank you.
This information is not designed to replace health care or medical advice from a health care professional. All questions about individual care and treatment should be referred to your health care provider.
To repeat this message, please press 3.
Cervical Cancer Screening
Hello. This is “Plan Prevent” with a message for (Identification First Name) .To hear this message in English please press 1. Por favor oprima el numero dos para oír este mensaje en Español.
It is vital to your health to have an annual pap test. Pap tests by your PCP or OB/GYN are very important and help to detect cervical cancer. Sadly, 5,000 women will die from cervical cancer this year alone even though it is nearly 100% preventable.
It is also very important that you get a yearly test for Chlamydia. Chlamydia is a bacteria that you can get through sexual contact and can be treated easily with oral antibiotics. Left untreated, it can cause damage to your uterus and fallopian tubes in addition to becoming sterile and very sick. If you need further help scheduling an appointment; please call member services at 800-800-8000.
Please encourage your friends and family to follow your lead. “Plan Prevent” wishes you good health throughout the year.
Thank you for your time.
If you would like to repeat this message, please press 2.
Chlamydia Screening in Women
Hello. This is “Plan Prevent” calling with a health-related message for (Identification First Name). To hear this message in English please press 1. Por favor oprima el numero dos para oír este mensaje en Español.
Chlamydia is the most prevalent sexually transmitted disease (STD) in the United States today. Approximately four million new cases of this disease occur each year and up to forty percent of women infected with this disease may be unaware of its existence.
Many times this STD causes no symptoms and it may linger months or years before being discovered unless physicians routinely perform screening tests. Recommendations for screening for this disease include bi-annual screening for all sexually active women under twenty-five, as well as for older women with multiple sex partners.
Call your physician today and schedule this important test. Your benefits cover this exam annually without a referral.
Thank you. If you would like to hear this message again, please press 3.
Osteoporosis Management
Good evening, “Plan Prevent” is taking this opportunity to deliver an important preventative health message. Please press 1 to hear this message in English. Por favor oprima el numero dos para oír este mensaje en Español.
According to the Centers for Disease Control and Prevention, approximately 10 million Adults have been diagnosed with osteoporosis. Osteoporosis results in approximately 1.5 million fractures each year. You may be at risk for this silent and often debilitating disease. Osteoporosis is the most common of all bone diseases to affect adults; it progresses with no symptoms and no warning signs. You cannot see or feel your bones becoming weaker. Through prevention, screening and early detection, you can help to reduce your risk for bone loss and potential fractures. Please contact your health care provider today to discuss your individual risk factors for osteoporosis. It is never too early or too late to begin osteoporosis prevention or treatment.
Thank you for taking the time to listen to this important health message. To repeat this message, please press 3.
Annual Physical
Hello! This is “Plan Prevent” calling with an important health –related message.
Your health matters to us. It is important that you come in every year for a physical exam even if you haven't been sick. According to our records, you are past due for your annual physical and could be at risk. Make your health a priority for you and your family.
Annual physicals may detect diseases and conditions early, before they cause symptoms or major damage. Sometimes, symptoms of certain cancers and diseases usually do not show until it is too late. With regular tests, you can detect and treat certain cancers like, breast or cervical cancer in women and testicular or prostate cancer in men.
To schedule an appointment with your “Plan Prevent” doctor now, simply press the “1” key and you will be transferred to a scheduling representative. Please don’t put this off another day. It’s a matter of Life & Health.
Thanks for listening and I hope to see you soon.
Diabetic Retinal Exam
Good evening. This is your health plan, “Plan Prevent” calling with a health-related message for (identification first name). Please press 1 to hear this important message. If you have a rotary phone, please stay on the line.
Dilated retinal eye examinations are an important step in maintaining quality of life, especially for individuals with diabetes. An eye exam is recommended at least once a year by an ophthalmologist or optometrist. This critical exam can prove essential to prevent decreased vision and possible blindness. Early detection is essential to preserve your eyesight.
We encourage you to schedule a dilated retinal exam today and thank you for taking a proactive step towards your wellness.
To request further information about dilated retinal exams by mail please press 1. To leave a message for a nurse at “Plan Prevent” please press 2. Thank you for your time this evening.
Checking your Blood Sugar and Hemoglobin A1c Testing
Hello. This is “Plan Prevent” calling with a health-related message for (Identification First Name). To hear this message in English please press 1. Por favor oprima el numero dos para oír este mensaje en Español.
Well-controlled blood sugar helps to minimize diabetes complications including: kidney damage, eye damage, and nerve damage in areas such as the feet and legs. Regular blood sugar checks are vital to making decisions on how to treat diabetes. Work with your doctor or diabetes educator to set blood sugar level goals. This is the best way to know how you are doing and what your numbers mean on a daily basis.
People with diabetes need a lot of information - nutrition facts about food, blood glucose monitoring results, and the like - to really take control of the condition.
The hemoglobin A1c test gives you and your healthcare team an important perspective on how well you are managing your diabetes. What's important is that you move in the right direction, always toward the target level. And take the test regularly: the ADA recommends that you do so every three months.
To repeat this message, please press 3.
Renewal Packet
Hello. This is “Plan Prevent” calling with a message for (Identification First Name). To hear this message in English please press 1. Por favor oprima el numero dos para oír este mensaje en Español.
You should have received your renewal packet for Medicaid or Family Health Plus from the Human Resources Administration.
You must renew on time or you will lose your health care from “Plan Prevent”. If you did not receive your renewal packet, please call us at the number below.
“Plan Prevent” wants to help you keep your health care benefits. Call “Plan Prevent” at 1-800-000-0000. A “Plan Prevent” representative can help you Monday thru Friday 9:00 A.M. to 6:00 P.M.
We look forward to assisting you.
Cholesterol Management
Good Afternoon, “Plan Prevent” would like to bring you an important health-related message. To hear this message in English, please press 1. Por favor oprima el numero dos para oír este mensaje en Espaņol.
If you, or someone you know, have recently been discharged from the hospital following a cardiac procedure or heart attack, the American Heart Association states that you can reduce your risk of heart attack by lowering your blood cholesterol level. It is important that, between 60 and 365 days following a heart attack, balloon angioplasty, or bypass surgery, you have your cholesterol checked. The only way to know if your cholesterol level is elevated or within the normal range is to have a simple blood test. If you have not had a cholesterol test within 2 months to a year of your heart attack or cardiac procedure, “Plan Prevent” encourages you to call your doctor to schedule one soon.
Thank you for your time.
Beta – Blocker Treatment After a Heart Attack
Good Afternoon, “Plan Prevent” would like to bring you an important health-related message. To hear this message in English, please press 1. Por favor oprima el numero dos para oír este mensaje en Español.
Long-term beta-blocker treatment of heart attack survivors has been found to be greatly underutilized by clinicians. The American Heart Association and The American College of Cardiology recommend the immediate infusion of beta-blockers upon diagnosis of AMI. Beta-blocker treatment has been one of the most scientifically studied and substantiated medical therapies. Proper treatment after a heart attack can return people to their normal lives.
Contact your primary care physician to determine what options are best for you.
We hope this message finds you well. To repeat this message, please press 1.
Controlling High Blood Pressure
Good evening. “Plan Prevent” would like to bring you this helpful message regarding high blood pressure – also called hypertension.
According to recent estimates, one in four adults have high blood pressure, but because there are no symptoms, nearly one-third of these people don’t even know they have it. The only way to tell if your blood pressure is controlled is to have your blood pressure checked.
Normal blood pressure is below 135/85. Treatment for high blood pressure will almost always include making lifestyle changes. These changes include eating healthy foods and maintaining a healthy weight, exercising regularly, managing stress and taking medications if prescribed by your doctor.
If you’ve been prescribed medication or have been advised to make lifestyle changes to help manage your blood pressure, it’s important to carefully follow your doctor’s recommendations.
If you haven’t had your blood pressure checked recently, we hope you will make an appointment with your doctor by the end of the year.
Thank you!
Mental Health – Anti Depression
Hello. This is “Plan Prevent” with a message for (Identification First Name) .To hear this message in English please press 1. Por favor oprima el numero dos para oír este mensaje en Español.
Depression is a "whole-body" illness, involving your body, mood, and thoughts. It affects the way you eat and sleep, the way you feel about yourself, and the way you think about things. People with a depressive illness cannot merely "pull themselves together" and get better.
Appropriate treatment, however, can help most people who suffer from depression. One of the most common treatments is taking anti-depressant medications. Taking your medications consistently, keeping your doctor appointments, eating right, exercising, and getting the proper rest are all important parts of feeling better.
Take your medicine as prescribed, talk to your doctor, and be good to yourself!
Thank you. To repeat this message, please press 1.
Follow-up after Hospitalization for Mental Illness
Hello. This is “Plan Prevent” with a message for (Identification First Name) .To hear this message in English please press 1. Por favor oprima el numero dos para oír este mensaje en Español.
The journey of recovery is not always simple. It varies from person to person and presents many challenges. The more you know about your illness and treatment choices, the more ready you'll be to make the decisions that are right for you. You can control your illness and your life by taking these action steps to recover:
- Arrange for treatment, counseling, and support
- Take your medication
- Reach out to others for support
- Get educated about your illness
- Take good care of yourself
- Set goals for your future
Recovery opens the door to the rest of your life! It’s up to you to get started on your journey of recovery. Your future is waiting.
Thank you. To repeat this message, please press 1.
Initiation and Engagement of Alcohol and Other Drug Dependence
Good Afternoon, “Plan Prevent” would like to bring you an important health-related message. Please press 1 to hear this important message. If you have a rotary phone, please stay on the line.
Substance abuse has reached epic proportions in the 21st century. People from every race and socio-economic background are becoming addicted to drugs such as Crack, Cocaine, Crystal Meth, Heroin, Alcohol and prescription drugs. As a result of addiction and drug abuse, marriages and families are being devastated; children are being endangered, both directly and indirectly.
Addiction destroys a human being on every level of their existence. People suffering from addiction not only abuse drugs and alcohol, but every person, place, and thing with whom they come in contact.
Are you, or someone you know, struggling with addictive behaviors? There is hope! (insert health plan name) is here to help. For additional information, contact Member Services at XXX-XXX-XXXX.
Contact your physician today and make an appointment to begin your Journey of Recovery!
Thank you.
Medical Assistance with Smoking Cessation
Good evening from your health plan, “Plan Prevent”. If you are a smoker and are interested in quitting, we would like to help. Please press 1 to hear more details about the benefits of quitting smoking.
Quitting smoking is one of the best things you can do for your health. Almost immediately, a person's circulation begins to improve and the level of carbon monoxide in the blood begins to decline. A person's pulse rate and blood pressure, which may be abnormally high while smoking, begin to return to normal. Within a few days of quitting, a person's sense of taste and smell return, and breathing becomes increasingly easier.
People who quit smoking live longer than those who continue to smoke. Women who stop smoking before becoming pregnant or who quit in the first 3 months of pregnancy can reverse the risk of low birth weight for the baby and reduce other pregnancy-associated risks. Quitting also reduces the risk of other smoking-related diseases, including heart disease and chronic lung disease.
There are multiple programs to choose from so we recommend that you work with your family doctor to determine the proper method for you.
Thank you for your time.
Lead Poisoning
Hello, this is Plan Prevent calling with an important message.
We want the best for you and your children. That’s why we are reminding you that all children must have a first lead test by age one year, and second test when they turn 2. Even if you live in new housing, your child is in danger of lead poisoning. Lead dust can be breathed when there is construction, and it may be found in utensils, water and soil. Lead poisoning can cause permanent brain damage that makes it hard for your child to learn in school.
For the location of the nearest lab where your child can be tested, ask your child’s doctor, or call Member Services at 1-800-000-0000.
Remember the test only takes about 10 minutes and could make a lifetime of difference. Thank you!
Osteoporosis Management In Women Who Have Had a Fracture
Good evening. This is your health plan, “Plan Prevent” calling with a health-related message for (Identification First Name). Please press 1 to hear this important message. If you have a rotary phone, please stay on the line.
Since you can't see or feel bone loss, it can happen without you knowing, increasing your risk of fracture. After menopause, taking calcium supplements is important, but alone may not be enough to prevent fractures caused by osteoporosis.
By taking action to prevent and treat osteoporosis, you can stay active and continue doing the things you enjoy most. By getting tested and beginning early treatment for osteoporosis, you can actually help stop bone loss and rebuild bone mass.
Contact your primary care physician to discuss what options are best for you to better your chances of winning the battle over osteoporosis.
We hope this message finds you well. To repeat this message, please press 1.
Glaucoma Screening in Older Adults
Good evening. This is your health plan, “Plan Prevent” calling with a health-related message for (identification first name). Please press 1 to hear this important message.
Glaucoma is sometimes called the silent thief because it can slowly steal your sight before you realize anything's wrong. The most common form of glaucoma develops gradually, giving no warning signs. Many people aren't even aware they have an eye problem until their vision is extensively compromised. Glaucoma is the second most common cause of vision loss in the United States affecting approximately 3 million Americans.
Glaucoma gives few warning signs until permanent damage has already occurred. That's why regular eye exams are the key to detecting glaucoma early enough for successful treatment. It's best to have routine eye checkups every one to two years after age 65. Your regular doctor can perform some tests, but others need to be done by an eye care specialist.
Schedule your eye exam today to help prevent the loss of eyesight due to glaucoma.
Thank you. To repeat this message, please press 1.
Flu Shots for Older Adults
Good Afternoon, “Plan Prevent” would like to bring you an important health-related message. Please press 1 to hear this important message. If you have a rotary phone, please stay on the line.
A flu shot is a safe and free annual treatment that could significantly decrease your risk of being hospitalized for heart disease, stroke, or pneumonia and even increase your risk of living by 50%.
Each winter, millions of people suffer from the flu, a highly contagious infection. It spreads easily from person to person mainly when an infected person coughs or sneezes. Flu is caused by viruses that infect the nose, throat, and lungs. Flu can be life threatening in older adults and in people of any age who have chronic illnesses such as diabetes or heart, lung, or kidney diseases.
The cost of the flu shot is covered by Medicare. Many private health insurance plans also pay for the flu shot. You can get the flu shot at your doctor's office. You also may be able to get a flu shot from your local health department or from other health care providers.
We hope this message finds you well. To repeat this message, please press 1.
Pneumonia Vaccinations for Older Adults
Good evening, “Plan Prevent” is calling remind (Identification First Name) about the importance of receiving a pneumonia vaccine this year. Please press 1 to listen to this important message. If you have a rotary phone, please stay on the line.
Pneumococcal disease is a serious disease that is responsible for 40,000 or more deaths in the United States each year. Vaccines are safe, and the main way to keep from getting pneumococcal disease. A single dose of the pneumococcal vaccine protects against the 23 different types of bacteria that are responsible for causing greater than 90% of all pneumococcal disease cases.
Please check with your Primary Care Physician to see if this vaccine is right for you. Please take precautions this year and schedule your shots today. If you have any questions, please call our member services department at 800.000.0000 Monday through Friday between the hours of 8 a.m. and 5 p.m.
Thank you!
To replay this message, press 2
Management of Urinary Incontinence in Older Adults
Good Afternoon, “Plan Prevent” would like to bring you an important health-related message. Please press 1 to hear this important message. If you have a rotary phone, please stay on the line.
Urinary incontinence means that you can't always control when you urinate. As a result, you wet your clothes. This can be embarrassing, but it can be treated. About 12 million adults in the United States have urinary incontinence. It's most common in women over 50 years old. But it can also affect younger people, especially women who have just given birth.
Treatment depends on what's causing the problem and what type of incontinence you have. If your urinary incontinence is caused by a medical problem, the incontinence will go away when the problem is treated.
If you hide your incontinence, you risk getting rashes, sores, and skin and urinary tract infections. Be sure to talk to your doctor if you have this problem.
We hope this message finds you well. To repeat this message, please press 1.
Physical Activity in Older Adults
Good evening. This is your health plan, “Plan Prevent” calling with a health-related message for (identification first name). Please press 1 to hear this important message. If you have a rotary phone, please stay on the line.
There is good news when it comes to physical activity and aging. It’s never too late to become physically active. Even a small amount of activity can result in better health. Research has shown key strategies for helping older Americans to become more active.
Few older adults achieve the minimum recommended 30 minutes or more of moderate physical activity at least five days a week. Regular physical activity has beneficial effects on most (if not all) organ systems, and consequently it prevents a broad range of health problems and diseases.
As with any change in your diet or exercise, please consult your physician prior to beginning.
We hope this message finds you well. To repeat this message, please press 1.
Congestive Heart Failure
Hello. “Plan Prevent” would like to bring you an important health-related message.
If you or someone in your family has congestive heart failure, it is very important to know heart failure warning signs and how to respond to them. Completing an action plan with your doctor may help give you, your family and any other caregivers the ability to respond calmly and correctly if you notice any warning signs.
The American Heart Association recommends that you contact your physician if one or more of the following warning signs occur: weight gain of 1-2 pounds in one day or 3-5 pounds per week; increased swelling in your feet, legs, ankles or abdomen; increased shortness of breath; dizziness; excessive coughing; or increased fatigue. We hope you will take the time to fill out a CHF Action Plan with your doctor.
Thank you for your time. This message is for educational purposes only and should not be interpreted as medical advice. Please consult you doctor for advice about changes that may affect your health.
To repeat this message, please Press 1.
Cardiovascular Combo
Good Afternoon, “Plan Prevent” would like to bring you an important health-related message. To hear this message in English, please press 1. Por favor oprima el numero dos para oír este mensaje en Español.
Cardiovascular disease health is (CVD) is the No. 1 killer in America. About 950,000 Americans died last year of CVD, accounting for over 40 percent of all deaths.
You can reduce your risk of heart attack by lowering your blood cholesterol level and by having your blood pressure checked. The only way to know if your cholesterol level is elevated or if your blood pressure is controlled is to have your doctor check for abnormal levels.
Changes including eating healthy foods and maintaining a healthy weight, exercising regularly, managing stress and taking medications as prescribed by your doctor are other ways to assist good cardiovascular health.
If you or someone in your family has congestive heart failure, completing an action plan with your doctor may help give you, your family and any other caregivers the ability to respond calmly and correctly if you notice any warning signs.
A stroke occurs when the blood supply to the brain is disturbed in some way. As a result, brain cells are starved of oxygen causing some cells to die and leaving other cells damaged. Stroke is a medical emergency. Know the warning signs of stroke and teach them to others.
Every second counts. Call 9-1-1 immediately if you experience symptoms!
Cerebrovascular Accident (Stroke)
Hello. “Plan Prevent” would like to bring you an important health-related message.
A stroke occurs when the blood supply to the brain is disturbed in some way. As a result, brain cells are starved of oxygen causing some cells to die and leaving other cells damaged. Some risk factors include:
- High blood pressure
- Smoking
- Irregular heart beat
- Diabetes
- Too much alcohol consumption
Stroke is a medical emergency. Know these warning signs of stroke and teach them to others.
- Sudden numbness or weakness, especially on one side of the body
- Confusion, trouble speaking or understanding
- Sudden trouble seeing in one or both eyes
- Difficulty walking, dizziness, loss of balance or coordination and/or
- Sudden, severe headache with no known cause
Every second counts. Call 9-1-1 immediately if you experience symptoms!
Thank you for your time. This message is for educational purposes only and should not be interpreted as medical advice. Please consult you doctor for advice about changes that may affect your health.
We hope this message finds you well. To repeat this message, please Press 1.
Coronary Artery Disease
Hello. “Plan Prevent” would like to bring you an important health-related message.
Coronary artery disease, also known as CAD, occurs when the arteries that supply blood to the heart muscle, coronary arteries, become hardened and narrowed. This decreases the oxygen supply to the heart muscle. CAD is the most common type of heart disease. It is the leading cause of death in the U.S. in both men and women.
Risk factors that you can do something about include:
- High blood cholesterol
- High blood pressure
- Smoking
- Diabetes
- Being overweight
- Lack of physical activity.
Thank you for your time. This message is for educational purposes only and should not be interpreted as medical advice. Please consult you doctor for advice about changes that may affect your health.
We hope this message finds you well. To repeat this message, please Press 1.
Obesity
Hello. “Plan Prevent” would like to bring you an important health-related message.
Obesity and metabolic syndrome affects 47 million Americans.
Being overweight or obese increases the risk of many diseases and health conditions, including the following:
- Hypertension,
- High levels of triglycerides and cholesterol,
- Type 2 diabetes,
- Coronary heart disease,
- Stroke,
- Gallbladder disease,
- Osteoarthritis,
- Sleep apnea and respiratory problems, and
- Some cancers
Genetics and the environment may increase the risk of personal weight gain. However, the choices a person makes in eating and physical activity also contributes to being overweight and to obesity.
As with any change in your diet or exercise, please consult your physician prior to beginning. We hope this message finds you well. To repeat this message, please press 1.
Prenatal Care
Hello. This is “Plan Prevent” with a message for (Identification First Name) about your pregnancy. To hear this message in English please press 1. Por favor oprima el numero dos para oír este mensaje en Español.
Prenatal care is the care you get while you are pregnant. This care can be provided by a doctor, midwife or other health care professional. The goal of prenatal care is to monitor the progress of a pregnancy and to identify potential problems before they become serious for either mom or baby. As soon as you think you are pregnant, call your health care provider to find out when you should come in for your first prenatal care appointment.
During your pregnancy, make sure you attend all of your prenatal care appointments, even if you’re feeling fine. Women who see a health care provider regularly during pregnancy have healthier babies, are less likely to deliver prematurely, and are less likely to have other serious problems related to pregnancy.
Please contact your doctor to set up your prenatal check-up, for your baby’s health and yours.
We hope this message finds you well. To repeat this message, please Press 1.
Postpartum Care
Good evening, “Plan Prevent” would like to bring you an important message regarding the arrival of your new baby. If this is (mother’s first name), please press 1 to listen to this message on taking care of yourself and your child.
Congratulations! The American College of Obstetrics and Gynecology recommends a checkup with your doctor 4 to 6 weeks after delivery. It is important to be seen during this period to ensure your body is recovering, as it should.
We would like to take this opportunity to remind you how important it is for your baby to receive the recommended childhood immunizations by the time he/she turns two years old. Please contact your child’s physician or connect to our website at www.planprevent.com to get the complete listing of all recommended immunizations as well as child safety issues.
Again, “Plan Prevent” congratulates you on the arrival of your new baby. To repeat this message, please press 2.
Colorectal Cancer Screening
Hello! “Plan Prevent” is calling with this helpful reminder for (Identification First Name). Please press 1 to hear this important health message in English. Por favor oprima el numero dos para oír este mensaje en Español.
Colorectal cancer, or cancer of the colon or rectum, is the 2nd-leading cause of cancer-related deaths in the United States. The American Cancer Society recommends screening for colorectal cancer beginning at age 50. Screening can find pre-cancerous growths called polyps, so they can be removed before they develop into cancer. Screening tests can also find colorectal cancer early, when treatment is most effective. So if you are 50 or older, please discuss colorectal screening with your doctor. You can also obtain additional information about colorectal screening by visiting the “Plan Prevent” website at www.planprevent.com under health information on the preventive health page.
Thank you for your time! Please press 3 to repeat this message.
Annual Dental Visit (Kids)
Hello, “Plan Prevent” is bringing you an important message about your child’s dental health.
We would like to remind you that your child should have a dental exam every six months or as often as the dentist tells you. Dental checkups are available at no cost to you when visiting a dental provider within the “Plan Prevent” network. Please refer to your Provider Directory for a list of dentists in your area. These exams are important to make sure your child stays healthy.
Please make an appointment with your child’s dentist today. If you need help or have questions, please call Member Services toll free at 1-800-000-0000, Monday through Friday from 8 a.m. to 8 p.m. Remember, good health care is the best gift you can give to your child. Thank you.
Asthma
Hello. This is “Plan Prevent” calling with a health-related message for (Identification First Name). To hear this message in English please press 1. Por favor oprima el numero dos para oír este mensaje en Espaņol.
Regular doctor visits play an important part in staying healthy and adding to your quality of life. “Plan Prevent” would like to remind you that these exams are especially important for persons that have been diagnosed with asthma. If you or a member of your family has asthma, “Plan Prevent wants you to take an active role in your wellness by scheduling a regular doctor visit and following your doctor's instructions regarding your asthma medication. Remember, smoking tobacco can also make asthma worse. Again, if you or your child has asthma, please make an appointment today to see your doctor. It is important to follow your doctor's instructions about medication for asthma.
This appointment does not require a referral and is a covered benefit. If you would like additional information about asthma treatment or smoking cessation, please call your doctor.
Thank you for your time, we hope this message finds you well.
Chronic Obstructive Pulmonary Disease
Chronic obstructive pulmonary disease, also known as COPD, is a term referring to a large group of lung diseases characterized by obstruction to airflow that interferes with normal breathing. Smoking is the primary risk factor for COPD. Other risk factors of COPD include air pollution, second-hand smoke, history of childhood respiratory infections and heredity.
The quality of life for a person suffering from COPD diminishes as the disease progresses. To reduce and control symptoms of chronic bronchitis, sufferers should live a healthy lifestyle by exercising, avoiding cigarette smoke and other air pollutants, and eating well.
Thank you for your time. Please consult you doctor for advice about changes that may affect your health.
We hope this message finds you well. To repeat this message, please Press 1.
Flu Shot for Adults Ages 50-64
Good Afternoon, “Plan Prevent” would like to bring you an important health-related message. Please press 1 to hear this important message. If you have a rotary phone, please stay on the line.
The category of high-risk persons likely to develop severe illnesses has been expanded to include adults ages 50 – 64. A flu shot is a safe and free annual treatment that could significantly decrease your risk of being hospitalized for heart disease, stroke, or pneumonia and even increase your chance of living by 50%.
Each winter, millions of people suffer from the flu, a highly contagious infection. It spreads easily from person to person mainly when an infected person coughs or sneezes. Flu is caused by viruses that infect the nose, throat, and lungs. Flu can be life threatening in older adults and in people of any age who have chronic illnesses such as diabetes or heart, lung, or kidney diseases.
Medicare covers the cost of the flu shot. Many private health insurance plans also pay for the flu shot. You can get the flu shot at your doctor's office. You may also be able to get a flu shot from your local health department or from other health care providers.
We hope this message finds you well. To repeat this message, please press 1.
ER Visit
Hello! This is “Plan Prevent ” calling with an important message. We hope you are feeling better after your recent visit to the hospital Emergency Room. It is important to call your doctor whenever you need healthcare. They can take care of most of your needs and give you ways to keep healthy. If you cannot reach your doctor there are Urgent Care Centers easily available to treat your health needs such as colds, flu, stomachaches, sore throats, bladder infections, simple female problems, earaches, fever, and cough. Many Urgent Care locations have x-ray and laboratory services. Remember; call your doctor first before going to the Emergency Room!
You can call “Plan Prevent” Care Manager at 800.000.0000 to help you with any health issues, get information on your doctor or for a listing of Urgent Care Centers near you.
To repeat this message, please press 1.
Thank you.
Mammogram & Pap Combo
Good Evening, “Plan Prevent” has a very important and brief message for (Identification First Name) Please press 1 to hear this message in English. Por favor oprima el numero dos para oír este mensaje en Espaņol.
“Plan Prevent” wants to make sure you are aware of the great benefits you have for your women’s health screenings. For example, “Plan Prevent” covers yearly mammograms at 100% and there is no authorization required. All you will need is a doctor’s referral to one of our network facilities. Also, you are allowed to self-refer to one of our contracting gynecologist for well woman exams including annual Pap Smears screenings.
In case you don’t know, all women 40 and above should have a screening mammogram each year for the early detection of breast cancer and most women should have a screening Pap Smear to detect cervical cancer early. We recommend you ask your doctor how often you should receive these screenings. Your best protection is early detection. If you have not had these exams we encourage you to do so. If you have, thanks for your commitment to your wellness.
For more information on early detection of cervical cancer and other women’s health issues visit our website at www.planprevent.com in the health and wellness section under women’s health. Schedule your appt today. Thank you for your time.
Primary Care Physician Selection
Hello, this is your health plan, calling with an important health message. To listen to this message in English, please press 1.
Thank you for selecting “Plan Prevent”. We have received your enrollment form to join Plan Prevent, but you did not choose a doctor or the doctor you chose was not available. It is important to select the office or primary care physician you want to see to make sure you receive medical coverage. We have selected a Primary Care Physician close to your home. The Primary Care Physician's name & telephone number for making appointments will be on your membership card, which you should receive in the next 7 to 10 days. If you are unhappy with the Primary Care Physician's office listed on your card, please call us with the name of the doctor you prefer. If you have any questions, please call our Member Services Department toll free at 800-800-8000. We will be happy to assist you.
Thank you.
Prescription Welcome
This is “RX Plan” calling with a confidential message for (Identification First Name) concerning your health. “RX Plan” is bringing you a message regarding your medications. Our records indicate you have started a new medication. Congratulations on your efforts to improve your health. It is critical to follow your doctor's instructions regarding your treatment program. Please remember to take your medication exactly as prescribed by your doctor. Some medications take 2 to 4 weeks for a positive effect. Also, continue to take your medication even if you are feeling better. Do not stop taking your medication before checking with the doctor who prescribed it for you. If you have any questions, please don't hesitate to contact your doctor's office. Thank you for your time.
Prescription Reminder
This is “RX Plan” calling with a confidential message for (Identification First Name) concerning your health. “RX Plan” is bringing you a message regarding your medications. It is critical to follow your doctor's instructions regarding your treatment program. Our records indicate you have not refilled your medication since (Special Day Merge) (Special Date Number Merge) (Special Month Merge).
Thank you for your time, we hope this message finds you well.
Medication Compliance
This is “Plan Prevent” calling with a confidential message for (Identification First Name) concerning your health. To hear this message in English, please press 1.
Good evening, “Plan Prevent” is bringing you a message regarding your medications. Our records indicate you have started a new medication. Congratulations on your efforts to improve your health. It is critical to follow your doctor's instructions regarding your treatment program. Please remember to take your medication exactly as prescribed by your doctor. Some medications take 2 to 4 weeks for a positive effect. Also, continue to take your medication even if you are feeling better. Do not stop taking your medication before checking with the doctor who prescribed it for you. If you have any questions, please don't hesitate to contact your doctor's office.
Thank you for your time.
Prescription Services
Hello, this is your prescription benefit service. We are contacting you in regards to a prescription order you recently submitted to the pharmacy. Unfortunately this prescription cannot be filled for (Identification First Name), due to (illegible, invalid or missing drug name). For this reason, the prescription will be returned to you unfilled. We attempted to contact your doctor but were unsuccessful in connecting. Your prescription is being returned to you by First Class Mail, with a letter of explanation.
Please contact your doctor to have a new prescription written or ask that they call in a new prescription to our mail service pharmacy at (800) 800.8000.
If you have any additional questions at this time, please press “1” on your phone’s keypad, and you will be connected with a Customer Service representative. Thank you for your time.
Utilization of Generic Drugs
Good evening. “Plan Prevent Pharmacy” would like to bring you this helpful message regarding generic drugs.
What's the difference between a generic and a brand name drug? Not much, except for the brand name and the big difference in price. A drug is identified by two names. One is the chemical name or the generic name and the other is the brand name or the marketing name.
A Generic drug is a medication often recognized by its chemical name. Generic drugs have all the active elements of a brand name drug, but you can purchase them at reasonable rates. Generic drugs are as much as 70% cheaper than their brand name counterparts. The U.S. Food and Drug Administration (FDA) ensures that generic drugs are equivalent to brand-name drugs. They have the same therapeutic effect as that of brand name drug, are similar in strength, have similar effectiveness and most of the time, are administered in the same dosage as the brand name offering. Today, almost half of all prescriptions are filled with generic drugs. They are safe, effective and save you money!
For more information, talk to your pharmacist and the next time you visit your pharmacy, ask for the generic of the brand name drug you are currently taking.
Thank you!
Flu for High Risk Populations
Good Afternoon, “Plan Prevent” would like to bring you an important health-related message. Please press 1 to hear this important message.
A flu shot is a safe and free annual vaccination that could significantly decrease ones risk of being hospitalized for heart disease, stroke, or pneumonia.
The High Risk Flu Population includes:
- People 50 years and older;
- People who live in nursing homes
- Any one with chronic heart or lung conditions, including asthma;
- Anyone who needs regular medical care or was in a hospital during the previous year because of a metabolic disease (like diabetes), chronic kidney disease, or weakened immune system
- Children 6 months to 18 years of age who are on long-term aspirin therapy.
- Women who will be pregnant during the influenza season;
- All children 6 to 23 months of age;
- People with any condition that can compromise respiratory function or the handling of respiratory secretions
You may be able to get free flu shot. Talk to your doctor about your options. You also may be able to get a flu shot from your local health department or from other health care providers.
To repeat this message, please press 1.