Multiple Message Types
HouseCalls can create and deliver a variety of messages to your members. Your choices are virtually unlimited.
VoxMerge®
Exclusive message-building technology merges voice elements together. Seamless messaging from HouseCalls ensures personal, continuous message delivery.
System Voices
HouseCalls uses a human voice when calling members, maintaining the personal touch they have come to expect.
Reporting
You will receive a report of your calling session, detailing calling activity and call statuses. Reports are sortable and can be automatically distributed via network printers, fax or e-mail.
Multiple Response Options
Touch-tone response options ensure crucial two-way communication between you and your members. Your message can contain a unique set of response options, including:
- Call transfer to a Member Services Representative
- Language preference
- Repeat message
Multilingual
HouseCalls supports multiple languages. You can designate certain members to receive foreign language messages or allow them to select a language preference when they receive a call.
Multiple Calls Restricted
HouseCalls can place a single call for multiple campaign messages within the same family.
Call Blocking
HouseCalls can designate members in the system that should not be contacted with a message.
Message Mapping
HouseCalls can define conditional filters for automatic message assignment. For example, Spanish-speaking members hear Spanish messages and elderly members hear louder messages. Message mapping means that members always receive the correct message.
Call Scheduler
Organizations can decide when HouseCalls delivers messages: mornings, afternoons or evenings. Calls can be scheduled several days in advance.
Answering Machine Detection
TeleVox's exclusive call processing technology can detect virtually every type of answering machine/recorder tone and leave a message. Additional functionality enables HouseCalls to leave a different message on an answering machine based on your preferences.
Member Name Library
Currently, HouseCalls maintains a pre-recorded name library of over 60,000 member names. HouseCalls permanently stores name recordings for future use.
Caller ID Pulsing
Caller ID systems will display a specific department or case manager from your organization, creating a seamless point of contact for members.