More With Less
Health plans, disease management organizations, pharmacy benefit management companies; all of these organizations understand the importance of timely, cost effective communication to a large group of members. Whether your goals are to raise HEDIS scores, improve reach and ROI, streamline claims procedures or improve medication compliance, quality member communication is an essential part of your organization's success. But as member needs continue to grow, how can you improve the quality of your communication without dedicating even more staff and resources to the task of executing the campaigns? That's where TeleVox comes in. Our automated messaging technology, HouseCalls, allows your organization to do more for your members, for less than your current methods.
Introducing HouseCalls
HouseCalls allows you to effortlessly contact your members with a personalized message containing important health or membership information. HouseCalls utilizes member-specific details provided by your organization and merges them with the message body, creating a seamless, professional and easy-to-understand communication. The messages are automatically delivered via phone from TeleVox's state-of-the-art data center at any time you choose, even evenings or weekends. Members who receive a message can utilize touch-tone response options to ensure crucial two-way communication. The system also provides detailed reporting after each calling campaign.
Amazing Versatility
HouseCalls lowers the cost of delivering preventive health messages, delivers a positive ROI for disease management programs and enhances quality improvement efforts. Whatever the needs of your organization, HouseCalls is a flexible solution that offers complete customization. We'll work with you to script the perfect message and then record it using broadcast voice talent in our professional studios. The result is a friendly, high quality communication that reinforces your message to your most important audience: your members.
HouseCalls is the perfect solution for:
- New member enrollment calls
- Medication compliance messages
- Preventive health messages
- Formulary updates
- Refill reminders
- Disease management initiatives
- Claims procedures
- Benefit changes
- Provider network updates
- And more