Emergency Management - Features & Highlights
Multiple Message Types
HouseCalls can create and deliver a variety of messages to individuals. Your choices are virtually unlimited.
Common message types include:
- Public service messages
- Inclement weather warning
- Coordination of emergency personnel
- Missing person bulletins
- Volunteer recruitment
- Any other immediate mass communication
VoxMerge
Exclusive message-building technology merges voice elements together. Seamless messaging from HouseCalls ensures personal, professional and continuous message delivery.
System Voices
HouseCalls uses a human voice when calling residents,maintaining the personal touch they expect.
E-mail Functionality
HouseCalls maintains a fully-integrated e-mail capability, allowing you to deliver greetings, reminders, notifications and any other type of message via e-mail.
Reporting
Daily reports detail calling activity and call statuses for each day’s calling sessions. Reports are sortable by location, resident or status. Permanent calling histories are archived for your records. HouseCalls can automatically distribute reports via network printers, fax or e-mail to local and/or remote locations.
Call Blocking
HouseCalls can designate individuals in the system who should not be contacted with a message.
Multiple Response Options
Touch-tone response options ensure crucial two-way communication between you and your customers. Each HouseCalls message can include a unique set of response options.
Available responses include:
- speak with a public safety representative
- right party verification
- repeat message
- confirm receipt of message
- language preference
Multilingual
HouseCalls supports multiple languages. You can designate certain individuals to receive foreign language messages within the system or you can allow them to select a language preference when they receive a call.
Message Mapping
You can define conditional filters for automatic message assignment. For example, Spanish-speaking residents hear Spanish messages; elderly residents hear louder messages; new residents hear welcome messages. Message mapping means that individuals always receive the correct message.
Answering Machine Detection
TeleVox’s exclusive call-processing technology can detect virtually every type of answering machine/recorder tone and leave a message. Additional functionality enables HouseCalls to leave a different message on an answering machine based on your preferences.