Postal rates are out of control.
Letters, postcards, welcome packets – it doesn't matter. Whatever you're mailing is costing you more, and there's no end in sight. The U.S. Postal Service continues to push for postal rate increases. And when they're eventually approved, how will they impact your practice? How do your departments remind patients of appointments? Are they mailing postcards? What about collections statements? After printing, postage and employee coordination, the materials and FTE time spent on mailed communications to patients carry a significant price tag.
Success Story #1 – UNC Health Care - By eliminating only 15% of its appointment reminder mailers, UNC Health Care saves over $55,000 annually!
Success Story #2 – MD Anderson Cancer Center – MD Anderson has stopped sending letters prior to appointments, and they're saving over $1,000 each month. Did it affect the no-show rate? Nope. In fact, no-shows are DOWN 18% after switching to automated phone notifications!
Stop mailing lab results!
Mailing lab results to patients can really add up as well, especially if you're just firing out mailers to let patients know everything is OK. Aegis Women's Healthcare in Bloomington, IN found that each normal Pap test result they mailed to a patient cost the practice approximately $2.00. These are unnecessary mailing costs, and we've got a solution for that.
High mailing expenses? Problems solved.
HouseCalls automated messaging system – Appointment confirmations, recalls, account balance notifications and more via phone, email and text message…for a fraction of the cost of mailed communications!
LabCalls test result delivery system – Reduce the resources spent mailing patients about their results. They'll have quicker access to those results through LabCalls. You'll save the mailing costs. It's a win-win situation.
