An opportunity for automation!
If you've made it to this page on our site, you already know that TeleVox specializes in patient communication. What the majority of our website's visitors from large healthcare organizations want to learn is HOW automating patient contacts can simplify the daily workflow for call center employees, staff members at subsidiary departments, etc. Are there communication workflow challenges that can be solved by technology WITHOUT going over budget or negatively impacting the patien's experience? Let's look at opportunities for workflow improvement in outbound and inbound patient communication.
Quickly delivering outbound patient contacts.
According to MGMA's report on Performance and Practices of Successful Medical Groups, 38% of the industry's "best" performers use an automated calling system to contact their patients. Why?? A main reason is the amount of time automating these contacts saves for the staff. TeleVox's HouseCalls automated messaging system uses data exported from your EMR to quickly identify and contact patients for appointment confirmations, recall notifications and more. For staff members, the daily process can be handled in only a few mouse clicks. According to a recent survey, 72% of practices agree that the staff can be better used focusing on areas other than appointment reminders.
An automated messaging system can streamline any of these common patient contacts:
- Appointment confirmations
- Account balance notifications
- Recalls
- No-show follow-ups
- Emergency closing/relocation messages
- EMR portal registration messages
- And more!
Streamlining the patient test result delivery process.
View a brief on-demand webinar about four areas of test results delivery you can improve today!
Providers who are handling large volumes of test results have traditionally spent a lot of time assigning and delivering these results to patients. Click HERE to learn how TeleVox's LabCalls system allows providers to quickly assign lab messages to patients.
Many organizations also struggle to prevent anxious patients from calling to inquire about their recent lab test results. There's no way to plan for these calls, and when staff members take time to answer questions, it certainly distracts from what they're currently doing. Read how Kelsey-Seybold Clinic has used TeleVox's LabCalls system to eliminate inbound questions from patients while reducing the expenses of delivering these results (almost $200,000 annually).
Improve workflow with TeleVox technology!
HouseCalls automated messaging system – Contact large volumes of patients with minimal effort. Integrates with your EMR for personalized appointment confirmations, recalls and more!
LabCalls test results delivery – Assignment of results, delivery to patients, inbound inquiries about results – all processes you can improve with TeleVox's LabCalls system!
