Missed appointments mean missed revenue.
For large healthcare organizations, even the smallest adjustments in patient missed appointment rates can have a significant financial impact. Here's an example: Vanderbilt Medical Center reduced their broken appointment rate from 13.4% down to 11.6% by automating appointment confirmations, and that improvement allows them to retain over $2 million in appointment revenue each year! How many no-shows does each of your departments experience on a daily basis? Simply eliminating a handful of no-shows per department per day will have both an immediate and long-term revenue impact. For organizations that do not currently remind patient of appointments, automated confirmations have reduced no-show rates by an average of 30%.
Why automate to reduce broken appointments?
This is simply a matter of ROI. Do your different departments have staff members manually calling patients to remind them of their visits? Manual callers typically average 20-30 calls per hour, and with hourly staff wages in the $12-15 range, you're devoting high staff labor expense to a process that can be automated without losing personal touch with patients. Leading automated systems can contact an entire day's worth of patients within minutes for only pennies per contact.
If you're mailing appointment reminders, the ROI of an automated system is even greater! Printing and postage costs for mailed reminders can add up to $1.00 per patient. And how do you know which mailers reached their destination? Automated campaigns allow you to see who was reached, which messages reached answering machines, who has a disconnected phone number and more. Automated campaigns also allow patients to confirm or cancel appointments ahead of time so you can proactively fill holes in the schedule.
Success Story – MD Anderson Cancer Center – Read how automating appointment confirmations has decreased no-shows to retain over $230,000 in annual revenue and saved over $18,000 in annual FTE labor costs!
The solution for appointment confirmations!
Automated appointment reminders – Interactive, personalized messages reduce the average practice's no-show rate by up to 30%. Choose any combination of phone, email and text messages to connect with your patients!
