Whether it's automated phone calls or manual staff efforts, what time of day are you contacting patients with reminders, outstanding balance notifications and other important communications? It matters! This whitepaper shows how the time of day you reach out to patients affects their likelihood of answering the phone and responding to your staff members or automated phone calls.
Key findings from analysis over 1.1 million automated phone calls:
- Calls placed between 5:00 p.m. and 8:00 p.m. are 20% more effective at reaching a live person than calls placed in the earlier hours of the day.
- Calls that go unanswered peak above 20% after 8:00 p.m.
- Of calls answered live, those placed between 5:00 p.m. and 8:00 p.m. are 45% more effective at achieving an active response than live answers of calls placed in the earlier hours of the day.
View the whitepaper to learn more about optimal contact times for automated phone calls and manual staff outreach efforts!