Patient engagement
starts here.
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America's leading hospitals and health systems trust TeleVox.

TeleVox enables connection with patients on an individual level, delivering appointment notifications, post-visit communication and ongoing engagement messages with a level of personalization that can’t be achieved through large call centers or long contact lists.

TeleVox helps you establish and maintain a one-on-one dialogue with each and every patient through a variety of channels, including:

  • Voice notifications
  • Interactive emails
  • Interactive surveys
  • Two-way text messages
  • Test results delivery

Compliance — 42% of patients say they would better follow prescribed plans if they received encouragement from their doctors between visits. TeleVox refill reminders have led to $1.5 million annual cost savings for Excellus BlueCross BlueShield.

Access to Care — TeleVox enables efficient access to care on a patient-specific level, delivering pre-visit communications, recalls and rescheduling of broken appointments to keep patients on track. United Regional’s advance notice of cancellations has led to a 65% appointment refill rate.

Service Experience — Every patient interaction matters. Build provider-patient relationships by communicating throughout the care cycle. Sentara Healthcare used TeleVox notifications to drive a 26% response rate from patients with overdue preventive services.

Revenue Growth — Promote recalls, encourage preventive visits and collect appointment confirmations and cancellations to eliminate holes in the schedule. TeleVox helped Howard University reduce patient no-shows by 48%.

Revenue Recovery — Are you efficiently rescheduling after missed appointments? Are you giving patients convenient, user-friendly methods for resolving outstanding balances? Deliver these notifications without staff impact. Alegent Health collects $74 for every $1 spent on TeleVox notifications.

Care Delivery — 55% of providers don’t communicate between visits to provide care. TeleVox improves outcomes through numerous patient touchpoints. TeleVox helps Scottsdale Medical Imaging schedule over 1,200 mammograms annually.