Aegis Women's Healthcare — Bloomington, IN
Situation
Aegis was devoting too many resources to contacting patients concerning their normal Pap test results. Nearly 58% of this expense was the labor cost of nurses calling patients. Mailing expenses for these communications were having a negative impact as well.
Results
After 90 days of using LabCalls to deliver normal results to patients, Aegis realized a return of investment of over 500%! The practice also improved service to its patients, relieving test-related anxiety by offering fast, convenient access to results.
Complete Women Care — Southern California
Situation
Since lab results reporting involves sensitive information, this three-location practice did not want to relay lab results over the phone. Instead, they preferred to manually contact each patient and ask them to visit the website to get their information. This resulted in insufficient staff time and additional patient anxiety.
Results
LabCalls automated lab reporting has given Complete Women Care the ability to provide patients with 24/7 access to their results. Patients simply enter a unique PIN to retrieve information quicker than ever before. Medical assistants have reduced phone time by 50%. A recent patient survey shows overwhelming support for the system.
Cornerstone Family Practice — East Lansing, MI
Situation
Dr. Ralph Harvey's practice delivers up to 50 lab results each day, a process that before LabCalls took a team of Medical Assistants and LPNs eight to ten hours daily.
Results
Since implementing LabCalls for automated lab results reporting, staff members can assign a day's worth of results within an hour. LabCalls archives all system activity, a valuable preventive tool for patients who may claim they were not informed of test results. Also, using LabCalls' message library, the practice establishes a consistency that was much more difficult to achieve in the past.
Grossmont Dermatology – La Mesa, CA
Situation
Mailing lab results to each and every patients was too much of a financial burden on the practice and required too much staff time. The mailing process also left the practice unable to document when or if patients had actually seen their results.
Results
Since adopting LabCalls, the practice has experienced over $19,000 annual savings in postage and printing expenses. The practice's staff saves an estimated 8-10 hours each week. LabCalls provides documentation of each patien's lab retrieval activity.
Kelsey-Seybold Clinic — Houston, TX
Situation
Lab letters were being used to notify patients across 20 clinic locations, requiring large printing and postage expenses. Many staff hours were then spent fielding questions from patients, resulting in large numbers of both inbound and outbound phone calls.
Results
LabCalls has allowed personnel to make fewer calls and spend less time playing phone tag. From a cost standpoint, automated lab results reporting has removed nearly $200,000 in annual mailing expenses. Patients have expressed satisfaction with the system and the quick delivery of their test results. Kelsey-Seybold can now very easily document all contact with patients regarding their lab results.
Dr. Harold Williams — North Miami Beach, FL
Situation
Dr. Williams' practice struggled with their inefficient methods of communicating test results to patients. Too much staff time spent coordinating chart notations and mailing results. Too much doctor time spent assigning results. And too much money spent on printing and postage materials. Labor and mailing expenses devoted to lab results totaled over $2,200 each month.
Results
LabCalls has cut test coordination and delivery expenses by 90%, significantly reduced inbound call traffic from anxious patients and streamlined Dr. Williams' assignment process. LabCalls has also provided a high-tech practice image to patients who can now securely access their results online at their convenience.
