Achieving Live Answers in Phone Calling Campaigns

For the majority of phone-based outreach, obtaining a live answer is preferred to leaving a voicemail. But what time of day is best for reaching a live party and getting them to respond?

Buyer Beware! - Five Must-Haves When Choosing an Automated Notifications Vendor

Not all automated confirmation solutions are created equal. Vendors differ greatly in pricing, functionality, notification channels (phone, text, etc.), the stability of their company, communication strategy expertise and the measures they take to ensure reliability, data security and adherence to regulations on automated communications. Use this guide to learn about important considerations when selecting the right vendor for you.

Survey Uncovers Need for Improvements in Patient Collections

How does your practice stack up in patient collections? A recent survey of nearly 300 U.S. healthcare practices asked a wide range of questions concerning their past due accounts, including how they contact past due accounts, when they reach out to those patients and their level of success in collecting that debt.

Texting Your Patients: What, When and Why??

This whitepaper explains why SMS/text messaging has become increasingly popular in provider-patient communication and provides some strategies for making text messaging an effective part of your own routine patient communication.