Articles

Staff members can spend anywhere from a few hours each day to an entire day calling patients to confirm their appointments. This task not only is time-consuming for staff members, but it also can become an enormous expense for the practice if one staff member does nothing but make reminder phone calls.

Patient no-shows have long proven to be one of the most persistent challenges a growing practice must face. No matter what your no-show percentage is, clinics of all sizes and specialties can agree: no-shows have a significant financial impact.

SMS communication is a timely, cost-effective way for providers to remind patients of upcoming appointments.

Statistics show that automated telephone appointment reminders are having a positive impact on healthcare industry no-show rates throughout the country.