Unmatched functionality, years of expertise and flawless delivery have made HouseCalls the #1 patient communication system among healthcare providers!


Unmatched Functionality

  • Multiple Delivery Methods - Choose from phone, email and/or text (SMS) notifications to ensure your messages are received. Customize a contact strategy per each patient's contact preference.
  • Location/Departmental Customization - Unlike locally installed systems, HouseCalls is customizable on a departmental/practice/doctor level, facilitating unique scripting, patient interaction and more per each department's needs.
  • Personal Touch - Experience higher connection rates by having your practice's number appear in the patient's Caller ID or phone display.
  • Convenient Call Routing - During a live call, patients can transfer to specific departments to schedule appointments or speak with live staff members.
  • Multilingual Capabilities - HouseCalls messages can be delivered in 23 different languages, meeting the needs of diverse patient populations.

Expertise

  • Industry Experience - TeleVox is trusted by over 17,000 organizations, including 10 of U.S. News and World Report's 14 "Honor Roll Hospitals".
  • Guaranteed Integration - HouseCalls integrates with over 1,000 scheduling systems, and TeleVox has developed bi-directional interfaces with the nation's largest EMR vendors.
  • Commitment to Service - HouseCalls clients benefit from TeleVox's renowned service, including online chat for instant support and emergency after-hours support to provide 24/7 assistance.

Flawless Delivery

  • Handles Any Notification Volume - HouseCalls can deliver a virtually unlimited number of notifications, contacting large populations with time-sensitive announcements.
  • Data Security - TeleVox maintains the highest possible level of security. All patient data interaction and storage is fully compliant with HIPAA guidelines as well as ISO 27002, Sarbanes-Oxley and targeted SAS 70 Type II Controls.
  • Voice Quality - HouseCalls phone message increase patient acceptance by blending patient-specific voice elements together to create a seamless message.
  • Backup - Messages will be delivered as scheduled. HouseCalls is supported by two independent datacenters, mirigating risk of unplanned outages.
  • Meaningful Use - HouseCalls can deliver effective reminders or point to patient-specific education, helping fulfill two requirements of Meaningful Use.