Introducing SmartSurvey

SmartSurvey, TeleVox's survey delivery system, allows you to administer survey questions directly to your members, resulting in a timely, targeted survey that pinpoints your sample group and delivers measurable results. Whether you want to gather member satisfaction data, health status, reasons for disenrollment, health history or any other information, SmartSurvey provides a fast and reliable method.

Advanced Capacity

TeleVox's state-of-the-art data center allows us to reach a large audience with your survey during optimal calling times. Surveys can be administered in multiple languages, and you'll have results available the next day.

Improved Response Rate

Acquiring responses is paramount to have a successful research campaign. Eliminate slow, unresponsive mail surveys that reduce your sample group. SmartSurvey calls your target group directly and accurately gathers data. Calls are made during optimal hours to ensure the greatest number of answers.

Multiple Delivery Methods

SmartSurvey captures the exact data you request using the method that best fits your needs. Survey options include:

  • IVR Outbound Surveys - Automated IVR surveys generate response-driven questions, with a respondent's previous answers guiding subsequent questions into specific subject matter.
  • IVR Inbound Surveys - TeleVox provides a dedicated phone line linked to our data center so members can call a toll-free number and complete an automated, interactive survey. Members give feedback when it is most convenient for them. HouseCalls can also deliver an outbound message to notify members of the survey and provide the toll-free call-in number.
  • Combination Offerings - Many organizations see the value in offering members options in responding to surveys. TeleVox has the resources to create and deliver a custom combination of survey methods to best meet your needs.

Individualized Data Collection

SmartSurvey can generate response-driven questions, allowing surveys to branch into different question sets based on a respondent's previous answers. This allows for complete, individualized data collection that's precise and informative. You may choose from more than 70 stock surveys, or TeleVox will custom-design one based on your needs.