Dr. Charles Canepa
Situation
Calling to remind patients of appointments was a difficult task for Dr. Charles Canepa's staff. Manual appointment reminders took two staff members all day, every day of the week.
Results
Since implementing TeleVox technology, Dr. Canepa's practice has streamlined the task of confirming appointments, eliminated the need for mailed reminders and has reduced their no-show rate.
Dr. Clark Colville
Situation
Dr. Clark Colville needed a way for patients to access their account and appointment information online, as well as a way to communicate with patients. The practice also sought a way to drive more traffic to their website.
Results
T.LINK EC, TeleVox's online patient engagement system has enabled the practice to increase effective communication with patients, while reducing time spent making reminder calls. They now send emails and text messages, confirming appointments quickly and effortlessly.
Drs. Dunn and Savastano
Situation
In an effort to become more eco-friendly, Drs. Dunn and Savastano looked to shift from endless printing and paper usage, reminder postcards, trips to the post office and thousands of dollars in postage to the efficiency of a paperless, eco-friendly office.
Results
T.LINK EC, TeleVox's online patient portal, has helped Drs. Dunn and Savastano meet their goals of going green with email appointment reminders and other practice messages. Patients have been highly acceptant of the new online system, embracing the high tech e-mail and text reminder messages.
