• Research Proves Importance of On-Hold Messaging

    Healthcare providers receive telephone calls for an endless variety of reasons, and it’s inevitable that many of these incoming calls have to be placed on hold. While no one likes to keep patients waiting, it is an unavoidable situation that tests callers’ patience. Or does it present a unique opportunity for your organization? Many healthcare providers are taking advantage of on-hold time to present a wide range of information to patients, including doctor biographies, driving directions and holiday greetings.