No one likes to be placed on hold. But it happens from time to time. Research shows that the average time a caller spends on hold is 43 seconds. An on-hold messaging system is a perfect way to use that on-hold time wisely.

An on-hold messaging system can teach patients about your doctors and staff, promote new services and provide vital information – all while keeping patients entertained and creating a professional image for your practice. Those 43 seconds will zip right by! Click to learn more about how an on-hold messaging system can benefit your practice.

 

Educating Patients

What’s the first thing you would tell a patient about your practice? Why should a potential patient choose your practice over another? An on-hold messaging system provides a great forum to share the experience, background and qualifications of your doctors and staff. You’re building trust. You’re assuring patients that they’ll be in good hands. It’s OK to brag a little. LEARN MORE

Marketing the Practice

It’s been proven. On-hold advertising results in more revenue. AT&T research found that 25-30% of callers make purchases based on on-hold information. A US West Communications survey concluded that on-hold advertising generates a 12% increase in requests for products and services mentioned during the waiting period.

Are you offering new services to patients? Everybody wants to know the latest and greatest – especially when it costs less, saves time or improves a patient’s level of comfort. Begin introducing new treatments through an on-hold messaging system and expect increased interest from your patients. LEARN MORE

First Impressions

When a patient calls and is asked to hold, those next moments are essential to your practice’s image. Leave a strong first impression by entertaining patients with information about the practice, tips for healthy living, new features and procedures and more. An on-hold messaging system can establish a professional image that helps your practice build long-term relationships with patients. LEARN MORE