Avon Orthodontics — Avon, IN
Situation
Avon Orthodontics wanted to relieve its staff members from making appointment reminders calls to patients.
Results
Automated appointment reminders have eliminated manual calls from staff members, which also lead to cost savings for the practice. Since messages are delivered in natural voices, Avon maintains the personal touch their patients have always appreciated.
Dunn & Savastano Orthodontics — Orlando, FL
Situation
The practice sought a way to "go green" while saving staff time and delivering phone, e-mail and text message automated appointment reminders to patients.
Results
Printing costs are down, staff members are able to focus on other important office tasks, and HouseCalls automated appointment reminders have been well-received by the practice's patients. Text messages have proven especially helpful as last-minute reminders for patients.
Dr. Charles Canepa
Situation
Calling to remind patients of appointments was a difficult task for Dr. Charles Canepa's staff. Manual appointment reminders took two staff members all day, every day of the week.
Results
Since implementing TeleVox technology, Dr. Canepa's practice has streamlined the task of confirming appointments, eliminated the need for mailed reminders and has reduced their no-show rate.
HealthCare Management Consultants
Situation
This consulting firm evaluated the benefits of the HouseCalls automated messaging system in live healthcare environments, focusing on time/cost savings, staff acceptance and patient acceptance.
Results
The study found average no-show reductions of 30% compared to no appointment reminder calls, an average $25,000 annual reduction in direct appointment reminder costs and high levels of staff acceptance. 94% of HouseCalls clients expressed satisfaction with the system - an outstanding figure compared to other HCMC studies.
Rekow & Stull Orthodontics — Fort Thomas, KY
Situation
Rekow & Stull Orthodontics did not employ any appointment reminder strategy and was overwhelmed by patient no-shows and their related follow-up communication. The practice adopted HouseCalls to deliver automated appointment reminders.
Results
Through HouseCalls, Rekow & Stull has experienced an impressive no-show rate reduction — an average of 50% per month throughout the first year of usage.
