Introducing HouseCalls

HouseCalls, TeleVox's automated messaging system, delivers personalized phone, email and/or text messages to patients including name, date, time, location or any other variables. HouseCalls uses natural voices and can deliver messages at any time of the day, early evening or even weekends.

Multiple Message Types

HouseCalls can create and deliver a variety of messages for your practice. Your choices are virtually unlimited. Common message types include:

  • Appointment reminders
  • Recall notices
  • No-show reschedules
  • Balance due notifications
  • Birthday greetings

SmartText™

The SmartText feature of HouseCalls delivers appointment reminder text messages to cell phones, allowing patients to receive and confirm messages on the go. SmartText is approved by the Mobile Messaging Association and provides:
  • Pinpoint delivery
  • Opt-in/opt-out standards
  • Mobile number verification
  • Data merge
  • Receipt and detailed reporting
  • Number portability
  • Two-way communication

Email Functionality

HouseCalls maintains a fully-integrated email capability, allowing you to deliver automated appointment reminders and other notifications. Use professionally-designed templates to build your own custom messages. HouseCalls automated appointment reminder emails allow patients to add appointments to their electronic calendar and conveniently access a map to the office.

Response Options

Touch-tone response options ensure crucial two-way communication. Each HouseCalls message can include a unique set of response options. Available response may include:

  • 0-speak with an attendant
  • 1-confirm appointment
  • 2-repeat the message
  • 3-leave a message for the office
  • 4-listen to additional office information
  • 5-cancel or reschedule

Reporting

Reports detail calling activity and patient statuses for each day's calling sessions and are sortable by doctor, location, patient or status. Permanent patient histories are archived for your records. HouseCalls can automatically distribute reports via network printers, fax or email to local and/or remote locations.

Multilingual

HouseCalls supports 16 languages and includes scripts for French and Spanish messages. You can designate certain patients to receive foreign language appointment reminders and other messages within the system or allow patients to select a language preference when they receive a call.

Family Messaging

HouseCalls can place a single outbound notification for multiple recipients within the same family.

Call Blocking

HouseCalls can designate patients in the system who should not be contacted with an automated appointment reminder or other message.

Message Mapping

You can define conditional filters for automatic message assignment. For example, Spanish-speaking patients hear Spanish messages; elderly patients hear louder messages; new patients hear welcome messages. Message mapping means that patients always receive the message that is specific to their appointment record.

Call Scheduler

You decide when HouseCalls delivers messages: mornings, afternoons or evenings. Messages can be scheduled for multiple days in advance. The Holiday Scheduler feature ensures that HouseCalls doesn't make calls on a holiday.

Answering Machine Detection

TeleVox's exclusive call-processing technology can detect virtually every type of answering machine/recorder tone and leave a message. Additional functionality enables HouseCalls to leave a different message on an answering machine based on your preferences.

Patient Name Library

Currently, HouseCalls maintains a pre-recorded name library of over 60,000 patient names. HouseCalls permanently stores name recordings for future use in automated appointment reminders and other messages.

Integration

TeleVox has completed over 5,000 integrations with practice management systems worldwide. Custom bridges enable HouseCalls to interface with your practice management system and import all necessary information for appointment reminders and other patient communication. Our bridges eliminate data entry for staff members and ensure accurate message content.