With T.LINK Express E-mail, dentists and orthodonists will be able to send out appointment reminder e-mails that include improved graphics and enhanced functionality. Offices with T.LINK will have new options and features to choose from, including bold colors, default messages and header images. T.LINK appointment reminder e-mails now include features that improve convenience for patients and responsible parties such as the ability to automatically add appointments to an electronic calendar and the option of accessing directions to the appointment.

T.LINK is the most comprehensive online patient portal in the dental and orthodontic industry. With T.LINK, patients have secure online access to account and appointment information, e-mail and text message appointment reminders and secure payment options. Practices are also able to send online practice newsletters, receive online referrals and collaborate with other specialists.

“We’re really excited about the new Express E-mail. This continues the great new features and updates we’re consistently developing for our T.LINK patient portal,” says James Hamilton, T.LINK Product Manager. “Our customers are very excited about the new look and features of the e-mail, and they were instrumental in the development process.”

Over one million patients and more than 2,000 dentists and orthodontists nationwide currently rely on T.LINK. The Express E-mail feature is exclusively offered with T.LINK.

About TeleVox - TeleVox Software, Inc., an affiliate of West Interactive Corporation, is a leading provider of communication solutions for the healthcare industry. With over 16 years of experience, TeleVox offers a full range of products, including outbound messaging, online patient portals, on-hold messaging, and website design and hosting services. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications and patient inquiry. TeleVox has a worldwide presence in over 14,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.

Mobile, AL, April 9, 2008 – TeleVox Software, Inc., a leading provider of communication solutions, was recently highlighted in an E Source focus article about proactive customer communication. E Source, an energy business intelligence provider, offered the article to subscribers via its website, www.esource.com.

According to E Source, over the past few years many of the leading U.S. utilities have been searching for a way to better communicate with customers. Until recently, manual telephone calls and mailers were the only link between the utility company and the people they served. When it came to notifying customers about power outages, service appointment reminders and payments due, manual telephone calls were falling short. With an ever expanding database of customers needing to be contacted, utilities have had to test other means of communication and have come up with a solution – automated outbound messaging.

This type of messaging has been around for years. Dental and medical practices have been utilizing this type of communication between their offices and patients since the early nineties through industry leader TeleVox Software, Inc. TeleVox provides a subscription-based automated telephone messaging service through its flagship product HouseCalls™.

With the capacity to make 350,000 calls per hour using HouseCalls, a business has the opportunity to contact thousands of more customers when compared to a manual call center, saving the company valuable staff time. Another benefit for many utilities is the low cost associated with this service. At just pennies per completed call, many companies are experiencing significant savings. Automated calls are much less expensive than hiring for manual call centers or paying employees to make calls.

So how do customers feel about this new avenue of communication? One may assume that automated messages are impersonal and could leave the customer feeling unimportant. However, surveys conducted by JD Power show that utility customers who were contacted via automated message after service interruptions were much more satisfied than those who did not receive a call. It seems that the use of automated messages in this case made a difference in how the customer viewed their service provider. According to Harvey Ellis of Georgia Power “Customer expectations are going up and you constantly have to do things to keep up with that.”

To read the entire E Source article, click HERE. For more information on HouseCalls or to schedule a demonstration, contact TeleVox by calling 800-644-4266 or e-mailing info@televox.com.

About TeleVox - TeleVox Software, Inc., based in Mobile, AL, is a leading provider of communication solutions for the utility industry. With over 16 years of experience, TeleVox offers a full range of products, including outbound messaging; data append services and survey delivery systems. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with customer notifications, appointment reminders and collections efforts. TeleVox has a worldwide presence in over 14,000 organizations and delivers millions of messages weekly via telephone and the Internet.

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Mobile, AL, March 27, 2008 – TeleVox Software, a leading provider of communication solutions for the healthcare industry, today announced the results of a client satisfaction impact study conducted by HealthCare Management Consultants, Inc.

The study was conducted by HealthCare Management Consultants (HCMC) in the fall of 2007 as a follow-up to a similar study conducted by the firm on behalf of TeleVox in 2001. The study’s objective was to evaluate the benefits of HouseCalls, TeleVox’s automated messaging system, in live healthcare environments. Healthcare providers utilize HouseCalls to contact patients with appointment notifications, recall notices, pre-visit instructions and other information.

HCMC conducted both telephone and on-site interviews with randomly selected Practice Managers, IT Directors, Call Center Managers and other staff members directly responsible for the utilization of HouseCalls in their patient care settings. The client base interviewed represents a variety of medical, dental and other healthcare settings throughout the United States and Canada.

• Staff time savings of more than 100 hours per month. This is time that would otherwise be used to make manual appointment reminder calls.
• A 30% average reduction in the number of appointment no-shows.
• An average annual direct cost savings of $25,000 per provider.
• Enhanced staff morale resulting from greater productivity and efficiency.
• Increased patient acceptance and reliance on HouseCalls since the initial study.

“HouseCalls client satisfaction is exceptional,” says Terry C. Brauer, CEO of HCMC. “In response to our request to provide an overall grade for HouseCalls, 94% of participants gave the system an A or B rating. In similar studies we’ve conducted, satisfaction results generally fell between 30-75%. TeleVox’s rating is outstanding.”

Lisa Taylor, Senior Vice President of Client Operations for TeleVox, adds “We are grateful to those that participated in this study and are very pleased with the results. TeleVox will continue to strive to earn our clients’ approval of and satisfaction with our solutions.”

About TeleVox - TeleVox Software, Inc., an affiliate of West Interactive Corporation, is a leading provider of communication solutions for the healthcare industry. With 16 years of experience, TeleVox offers a full range of products, including outbound messaging, inbound IVR applications, online patient portals, on-hold messaging, and website design and hosting services. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications and patient inquiry. TeleVox has a worldwide presence in over 14,000 practices and organizations and delivers millions of messages weekly via telephone and the Internet.

SmartReach 360 aims to improve patient outcomes by focusing on four key areas: identifying patient care opportunities for the treating clinician, contacting patients, monitoring patient progress and quantifying outcomes.

“Our clients have increasingly asked for tools to aid in outcome improvement, and we’re confident that SmartReach 360 will help providers achieve their goals,” says Chad Greer, TeleVox’s Vice President of Sales and Product Marketing. “By integrating leading technologies in both data analysis and patient notifications, we’ve been able to develop a solution never before seen in the marketplace.”

SmartReach 360 is a revolutionary approach to physician directed disease management and wellness programs. This web-based solution optimizes quality by analyzing the patient clinical information, collected from physicians via electronic medical records, transcribed office notes, lab results and medical claims, against evidence-based clinical guidelines to identify care opportunities to the treating physician. Staff members are also relieved of the burden of delivering outbound communications to manage those patient visits. At the point-of-care, SmartReach 360 provides data to assist in physicians’ decision making. As patient healthcare improves, SmartReach 360 measures and quantifies these results to support pay-for-performance and other improvement-driven programs.

Patients benefit from a more proactive approach to their care and are introduced to new opportunities to improve their health. They will also receive more thorough notification from providers, as SmartReach 360 can deliver courtesy reminders, recalls and other communications by phone, e-mail or text message.

“We are pleased to have an opportunity to work with TeleVox, a company that not only has innovative technology solutions for patient outreach, but a vision to improve healthcare delivery,” said Timothy Roche, MDdatacor’s co-founder, President and Chief Executive Officer. “SmartReach 360 is an innovative approach to clinical data collection, analysis, reporting and patient outreach. This proactive system allows physicians to develop and implement disease management and wellness programs based on clinical criteria, then communicate with patients to improve health outcomes.”

Recent research supports the need for a solution like SmartReach 360 in the healthcare industry. The 2006 Doctors' Office Quality-Information Technology Project (DOQ-IT) Study shows that more than 70% of patients do not receive recommended preventative care and according to the 2005 Health Plan Employer Data and Information Set (HEDIS) Study, over 50% of chronic disease patients do not receive follow-up care indicated by evidence-based guidelines.

Organizations interested in learning more about SmartReach 360 technology are encouraged to contact TeleVox at 1-800-644-4266 or www.televox.com for further information.

About TeleVox - TeleVox Software, Inc., an affiliate of West Interactive Corporation, is a leading provider of communication solutions for the healthcare industry. With 16 years of experience, TeleVox offers a full range of products, including outbound messaging, inbound IVR applications, online patient portals, on-hold messaging, and website design and hosting services. Supported by a state-of-the-art infrastructure, TeleVox solutions resolve time-consuming communication issues associated with appointment reminders, patient notifications and patient inquiry. TeleVox has a worldwide presence in over 14,000 practices and organizations and delivers millions of messages weekly via telephone, email and text.

About MDdatacor, Inc. - Based in Atlanta, Georgia, MDdatacor is a health care information technology company that facilitates the collection and analysis of clinical patient data. The company consolidates multiple sources of both structured and unstructured data into a single searchable HIPAA-compliant database, without time consuming and expensive data entry on the part of physician practices. MDdatacor combines the electronic clinical data collected from treating physicians (e.g. transcribed notes, electronic medical records and lab results) with the claims and prescription data collected from the health insurance industry. This information can be used in support of pay-for-performance, disease management, and quality improvement programs. MDdatacor's network currently supports over 7,000 physicians, representing more than seven million patients. More information is available at www.mddatacor.com.