Reach out and touch someone.
In 1979 NW Ayer created an ad campaign for AT&T that encouraged people to make long distance calls.
Well, today, that idea is bigger than long distance calls.
Every business needs to figure out how to reach its customers. It means reaching them with automated communications about appointments, service calls or payments. Texting them with service notifications or emailing them test results. Sending encouragement or reminders. Reaching them using a myriad of devices from mobile phones to home answering machines, from email to social networks. Contacting them efficiently and in whatever manner and timeframe they tell you works best for them.
But the reach is more than a wide array of automated solutions here at TeleVox. It's about touching hearts and minds.
At TeleVox, we know that touch is critical for true customer engagement. It means we know people and what moves them. What inspires action. What generates changes in behavior. So they feel connected to your business, are motivated to take action and feel acknowledged through the respectful and effective way your business or practice communicates with them. That's touch.
A light touch.
We know how to help you communicate just enough to get results. But not too much – too many texts, emails or voicemails end up being counter-productive.
A skillful touch.
We know how to craft the multi-dimensional automated solutions that meet people exactly where they are and how they have chosen to be notified, educated, reminded, instructed or encouraged. At TeleVox, we give businesses communication that is personalized, relevant, convenient, and offers a way to interact. Research tells us that when we do, 96 percent of consumers will take action.
An effective touch.
Engagement communications, in the end, is about affecting change. TeleVox knows that this means the right combination of reach and touch to give your business the communication tools that reach your customers, touch their hearts and minds, and activate the relationships and behaviors required for success.
TeleVox can help you reach, touch and activate every one of your customers.
We are a high tech Engagement Communications company, providing automated voice, email, text and web solutions that activate positive customer behaviors through the delivery of a human touch.
We have almost 20 years of experience in creating a comprehensive approach that breaks through and reaches people. We know that self-service options are preferred over agent communications and we've developed automated programs that give your customers exactly the kind of messages they want -- when and how they want them.TeleVox. High tech. Human touch.