The first phase of the Data Lifecycle involves transferring customer data from your database to TeleVox's secure data storage. Based on your needs, TeleVox offers multiple secure channels for sending your data to our systems.
Whether using our direct connection upload or logging into our secure website, TeleVox enforces 128-bit Secure Socket Layer (SSL) encryption protocol, at minimum, to protect your data while it is in transit. This is the same level of encryption commonly used by financial institutions for online banking. How secure is 128-bit SSL encryption? A hacker with the time, tools and motivation to attempt accessing data during this phase would require a trillion years to break into a data transfer session.
Questions to ask a potential vendor
- What type of encryption is used for transfer of your customer data?
- What is their privacy policy?
- Is data transfer security verified on a regular basis by an independent third party?
- Is a strong user authentication system in place?
Click here to read about the Storage phase of the Data Lifecycle.
