Technology. Trust. Expertise.
You have options when it comes to patient communication solutions, and frankly, we wouldn’t have it any other way. To date, 140,000 providers, industry leading hospitals and more than 100 health plans have chosen TeleVox as their technology partner. We think there’s something to that.
TeleVox has been a staple in healthcare technology since 1992, at a time when the idea of automating anything was still very new. Clients ranging from the smallest individual dentist or physician practices to the largest multi-location healthcare networks rely on our platform to send and receive more than 1.5 million healthcare communications each day. We continually invest in our platform’s capacity, functionality and flexibility to guarantee our technology and what it delivers. From intelligent messaging to unmatched delivery rates to multi-modal communication options, our technology provides a solid foundation for your patient engagement needs.
We don’t simply deliver a rock-solid technology experience. We go above and beyond to protect the patient data that’s at the heart of all the communications we deliver on behalf of our clients. When it comes to protecting the privacy and security of patient data, our data storage expertise sets us apart. We also utilize internal and external audits for HIPAA and SSAE-16 and maintain certifications for ISO-27002 and PCI frameworks. Beyond simply achieving compliance, TeleVox integrates a comprehensive information security approach into all facets of our business and has processes and solutions in place to support it. Our compliance efforts are spearheaded by a Compliance Team, who guide our clients through compliance with ever-changing rules and regulations. No other company provides this level of proactive protection.
The stability and security of our platform have enabled us to continually evolve the technology that started more than 20 years ago as a simple appointment reminder solution into applications that meet the healthcare environment’s changing needs. TeleVox has proudly delivered many healthcare technology “firsts”, including two-way text messaging, a lab results delivery system, a preference management system, a provider voice solution and an online patient portal. We continually invest in our technology’s functionality and sophistication to empower our clients to improve both patient outcomes and their bottom lines.