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Category: Articles

With Rise of Remote Healthcare, Are Physicians Equipped for Engaged Patients?

HIN

by Scott Zimmerman

Is your healthcare organization ready for a new breed of patient? Individuals who want or need to play a more active part in their health, and who expect their physicians to do the same?

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Patient engagement technologies: How to stay in touch and HIPAA-compliant

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by Rebekah Johnson, Senior Compliance Manager, West Corporation

Technology has become so woven into the fabric of our society that it often overshadows face-to-face communication.

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NSA Surveillance Revelations Bring Attention to Need for More Privacy and Security among Third-Party Vendors

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by Rebekah Johnson

When Edward Snowden shed light on the National Security Administration’s surveillance programs, Americans were left asking many questions.

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Creating a Customer Circle of Trust

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by Scott Zimmerman

Exemplary customer engagement comes down to knowing what kind of information your customer wants, as well as when and how they want to receive it.

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Personalized Digital Care: Enhancing Patient Experience Between Visits

healthcare_success

by Scott Zimmerman

Editor’s Note: Most physicians are completely comfortable with digital technology. Several studies confirm that they often look online for medical or professional information, and they frequently use email to communicate with colleagues.

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High-Tech Healthcare Engagement: Helping Women Make Their Own Health a Priority

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by Scott Zimmerman

Conventional wisdom tells us that women take care of everyone else before taking care of themselves, and research, including our own, supports this.

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Engagement Communications for Better Practice Management

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by Scott Zimmerman

Utilizing this technology will ensure that you’re getting the best out of your patients — and that they’re getting the best out of you.

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Digital Disclosure Is Saving Lives

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by Scott Zimmerman

New treatments or advice for preventing medical conditions are released to the public on a regular basis, yet 115 million Americans still don’t feel healthy.

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Helping Patients Better Manage Chronic Disease

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by Scott Zimmerman

The future of disease management is all about engagement.

Patients who don’t comply with the disease management plans prescribed by their physicians put their own health at risk.

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Guest Opinion: The Time Is Now For Healthcare Change

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by Scott Zimmerman

Every eight seconds, another baby boomer qualifies for Medicare. By the time you finish reading this, 38 more people will become eligible for the program.

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4 Strategies for Understanding Your Customers

1to1Media

by Scott Zimmerman

Knowing what your customers want can transform your organization into a profit-generating machine.

Do you know what your customers want?

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Engagement Communications: The Difference It Will Make To Your Healthcare Enterprise And Your Patients

beckers_review

by Scott Zimmerman

Hospitals are struggling to make ends meet. Uncompensated care costs in 2010 nationally totaled $39.3 billion, according to the American Hospital Association.

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Deciphering the Electric Bill to Save Energy, Money

powergrid

by Scott Zimmerman

People pay little attention to electricity meters. The monthly bill comes and goes. As long as there is not a noticeable rise, the use details are not interesting to consumers.

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Braving the Storm

electricity

by Scott Zimmerman

Seven Tips for Using Engagement Communications to Weather-Proof Your Customers

The tornado that struck Joplin, MO, this year crushed nearly a third of the city.

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eHealth Radio Interview with Scott Zimmerman

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How Engagement Communications Technology Support Telemedicine Efforts

Scott Zimmerman discusses & answers the following:

  • How can Engagement Communications technology support Telemedicine efforts?
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Capturing Customer Feedback

Chain-Store-Age

by Scott Zimmerman

The days of collecting customer feedback through an annual survey are over. Today, retailers are utilizing online and mobile tools that not only serve as “real-time” feedback mechanisms, but also act as bustling hubs of customer conversations and activity online.

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Your Online Reputation: The 411 on Patient Reviews

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It’s a sign of the times and a testament to the power of the consumer. Today, everywhere you look online, you find customer reviews.

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Engaging Consumers for Better Energy Conservation

electricity

by Scott Zimmerman

A new way for utilities to encourage their customers to improve their energy-saving efforts.

It’s summer time and residents are welcoming the winner weather by opening the windows, heading back outside and undertaking the annual tradition of spring cleaning.

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Your Teenage Patients: Sports Drinks And Communication Tools

dentistryiq

by Scott Zimmerman

Sports and energy drinks are becoming increasingly popular with teens, and dentists are becoming concerned about the lasting impact this trend may have on oral health.

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Y? Orthodontists Shd B txtN Patients

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by James Hamilton

Five reasons texting is a great way to engage

Lately it seems like “engage” is becoming a very popular buzzword in a variety of industries, from social media to technology to, yes, healthcare.

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Collection Economics

healthcare_finance

by Scott Zimmerman

Can you afford to lose contact quality and personalization in the collection process?

The current state of the economy has had a devastating impact on consumers and businesses alike.

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Talk is Money

sales-and-marketing-logo-2012

by Scott Zimmerman

The request is all too common in marketing departments across corporate America today: “Keep customers happy, and while you’re at it, increase sales.

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Patients Becoming Better Healthcare Consumers

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In today’s healthcare industry, more consumers are relying on their physicians not only to diagnose and treat medical problems, but also to provide guidance on how to make the most of their healthcare benefits.

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How Engagement Communications Extend 2010 Holiday Sales Into 2011

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by Scott Zimmerman

As the credit card bills from Christmas arrive in the mail, you’d think people would tighten their belts in January.

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Is Facebook a Risky Business?

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What You Need to Know About Protecting Your Practice on the Largest Social Network

by Charity Mason

More and more orthodontic practices are adding a Facebook business page to their arsenal, and with good reason; they’ve learned that it is a powerful tool to market and stay close to their patients.

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Patient Heal Thyself

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by Scott Zimmerman

As the healthcare reform bill leaves Washington and makes its way into the American health system, the rhetoric is over and the task of implementation begins.

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Engagement Communications Help Increase Patient Compliance

HC-Review_logo

by Scott Zimmerman

Taking medications, engaging in healthy lifestyles and quitting harmful habits are vital for good health, but patients often resist the advice of health care providers and thus neglect what is in their best interests.

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Breaking the Default Cycle

creditcollection

by Scott Zimmerman

Collections 2.0 : combining the collective wisdom of high technology with a human touch

Media, wall-street and main-street are awash with statistics — statistics on consumer confidence, debt and default.

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Local Listing Rehab

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Simple improvements for a high-impact Google Place Page

So you’ve decided to spend some time focusing on the web presence of your practice.

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Till Death Do Us Part: Extending the Lifetime Value of a Customer

tmcnet

by Scott Zimmerman

I believe that the old adage “it goes without saying” is a major factor in the breakdown of relationships – personal, social and professional.

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Do You Speaka My Language? Getting Your Teeth Into Kids

dentistryiq

by Scott Zimmerman

While perfect white smiles are the accessory du jour in Hollywood and beyond, let’s face it — no one really likes to go to the dentist.

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Keeping the Lights Burning

temp_ec_logo_sm

by Scott Zimmerman

Want to hear a statistic that will make your lights flicker? Electric power outages and blackouts cost America around $80 billion annually.

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The Engagement of Unified Communications

logo-destination-crm

by Scott Zimmerman

Definitely not all for one and one for all.

“All for one and one for all!”

In addition to being the rallying cry of The Three Musketeers, that famous phrase is a pretty good illustration of the value of unified communications (UC), which integrates disparate technologies — such as voicemail, short message service (SMS) texts, and Internet Protocol–based telephone and call control — for the betterment of communications.

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Maximizing Retail Profits Through Customer Engagement

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by Scott Zimmerman

The changes in the economy due to the recession have directly affected the retailer/consumer relationship, specifically consumer loyalty.

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Viewpoint: R U Ready 4 New Way 2 Engage?

americanbanker

by Scott Zimmerman

As back-to-school season begins, a smart, but perhaps not financially savvy, group of first-time college students will be applying for credit and debit cards.

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Engagement Technologies Provide Activation

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by Scott Zimmerman

Managed and preventive care is playing an increasingly critical role, as technology is being thrust to the foreground, tracking and enabling care compliance.

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10 Ways To Trick Out Your Facebook Page

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In the last couple of years I’ve seen such an enormous interest in Facebook Pages among the orthodontic practices we work with here at TeleVox.

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Delivering, Quite Literally, the Brand Promise

1to1Media

by Scott Zimmerman

Engagement communications help improve customer interactions while reducing service costs.

Consumers are increasingly agnostic as to whether they buy their goods in-store, over the phone, or online.

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TeleVox™ Survey Uncovers Need for Improvements in Patient Collections

dentistryiq

by Scott Zimmerman

TeleVox recently surveyed 100 U.S. dental and orthodontic practices about how they manage their past due accounts, and uncovered the following trends.

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Anticipating the Habits of Highly Predictable Customers

1to1Media

by Scott Zimmerman

Stephen Covey’s Seven Habits of Highly Effective People was first published in 1989, and has since sold millions of copies and spawned a multitude of “lookalike” self-help guides — all created with the common purpose of helping people and businesses become more effective and efficient.

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