Georgia Power uses TeleVox Technology to Enhance Customer Service
Situation
With over 2.25 million customers in the state of Georgia, Georgia Power needed a way to relay important information about power interruptions and other information to customers during the Smart Meter installation process.
Results
Throughout the Smart Meter replacement process, HouseCalls has allowed Georgia Power to maintain excellent customer service by extending their ability to reach out to customers and reduced calls into customer service.
Utility Communicates Timely Meter Replacement with TeleVox's HouseCalls
Situation
A large utility needed a way to communicate a new metering strategy to over 1.5 million customers over a three-year period.
Results
The utility has been able to communicate meter replacement messages effectively. Cost savings of an outbound calling campaign are significant as well. Though postage and printing costs continue to rise, this utility has been able to eliminate mailing expenses from the meter replacement campaign. These mailing expenses can range as high as $1 per piece, while HouseCalls automated messages enable an even more personalized approach for only pennies per call.
HouseCalls Quickly Reaches Policy Holders in Advance of Hurricane Wilma
Situation
One of the nation's largest insurers required a way to pass important information related to Hurricane Wilma along to 100,000 of its policy holders.
Results
TeleVox completed the essential calling campaign within 24 hours (the requested schedule of the insurer) and provided information such as evacuation information and claim notification instructions to those in the storm's path.
Large Midwestern Utility Employs HouseCalls to Streamline Delivery of Marketing Messages
Situation
A large utility in the Midwest requested help introducing and marketing a demand conservation program to customers.
Results
More than 315,000 messages were delivered to utility customers in a one-month period. Enrollment for the demand conservation program was successful and the utility found the cost for delivering the calls was minimal.
Southern Company Streamlines Collection Efforts with Automated Messaging
Situation
Southern Company, the parent company for ten subsidiary operating units in the southeastern United States with over four million customers, needed a way to accelerate collections.
Results
Since implementing HouseCalls, Southern Company saved over $1.5 million in eliminated disconnects and has seen a 45% increase in "promises to pay" in one subsidiary alone.
