Ever heard that one before? Well, it's true. Whether you're collecting on overdue accounts, engaging customers about conservation and demand management or simply spreading the word about new services, your success is directly tied to how many customers you're able to reach — and how much money you spend in the process.
Finding it hard to reach all of your customers with your current communication method? Isn't there a quick and effective way to send outage notices or contact past due accounts? An automated messaging system can reach any volume of customers within minutes through phone, email and/or text message.
Check out how an automated messaging system extends your client communication and gets the numbers working in your favor.
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Reducing Costs
How much are you spending mailing past due notices to clients? With average per reminder costs of over a dollar, many utilities spend thousands in unnecessary communication expenses annually. Automated notifications cost only pennies per message!
Maybe unnecessary truck rolls are costing your utility hundreds of thousands of dollars in fuel, employee costs and maintenance alone. Why not make sure your customers will be home for meter replacements or repair work before sending technicians? An automated messaging system can confirm hundreds of appointments with phone, email and text messages in only a few minutes. LEARN MORE |
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Improving Collections
There are a number of reasons why your clients have overdue account balances. Communication shouldn't be one of them. Notifications through an automated messaging system consistently increase collections for utilities of all sizes.
Messages can feature information specific to each client, including name, date and amount due. Benefit from more successful collections while maintaining records of when each client has been contacted. Automated messaging systems claim up to four times greater success than other collection strategies. LEARN MORE |
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Marketing Programs
Do you often wish you had time to reach out to your clients proactively? Would you like to promote an energy assistance program? What about budget billing? Would you like to remind customers to close their blinds during peak usage hours? HouseCalls is a great way to reach out to your customers in a calm, courteous and professional way without taking time out of your busy day to call them personally. LEARN MORE
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Demand Management
How do you instantly communicate the need to lower usage to an entire region quickly and effectively to avoid power interruption? Automated messaging systems can deliver demand management calls within a few moments to prevent a blackout.
Using a communication technique that can connect to customers quickly and in time for them to take action is critical for successful conservation and demand management programs. Maintain a customer-focused image while providing reliable service! LEARN MORE |
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