More reliability. More reasonable rates. More happy customers. More profit.

How do you handle the pressure of meeting all of these demands while striving to remain competitive in a de-regulated climate, improve your operational efficiency and generate supply in environmentally-friendly ways? Oh yeah, and with a lot less resources.

Here's a hint. Your customers won't stop expecting more from you. And that long list of operational goals isn't going to get shorter anytime soon, either. They key lies in striking a balance to keep customer satisfaction high and costs low.

Automated messaging has come to the forefront as an essential method of engaging customers, consistently performing as a cost-effective solution that meets the needs of each individual utility. The nation's top utilities have found balance, using TeleVox to engage, educate, reduce waste, connect early and collect more...all while spending less.

Engage. Educate.

Did you know that fewer than one in six residential customers say they are aware of their utility's plans for smart grid and smart meter technology?

Plan for the success of your smart meter rollout. Engage customers early and continuously with education and updates.

Automated messaging can also help keep customers informed through planned or forced outage warnings, LIHEAP benefit information, conservation demands and post-service satisfaction surveys.

Georgia Power maintained excellent customer service and reduced calls during their smart meter replacement campaign. LEARN MORE

Reduce waste. Cut costs.

Save wasted truck rolls and technician time through automated appointment reminders. Activated service revenue, productivity and customer satisfaction are casualties when customers miss or fail to proactively reschedule their service appointments. Automated reminders, enabling appointments to be confirmed, canceled or rescheduled, can save your utility up to 97% of the cost of a manual confirmation.

Automated messaging can also be integrated into your demand-side management program.

Vermont Gas saw a major reduction in CGI rate and a significant increase in customer satisfaction. LEARN MORE

Connect Early. Collect More.

Utilities often struggle with how much time and manpower they will allocate towards collections as delinquencies continue to rise. Studies suggest when many households are forced to prioritize bills in a financial crunch, utility bills are among the last to be paid. Overcome this overwhelming struggle with automated calls to due and overdue customers, connecting them with convenient payment options.

Orlando Utilities Commission's use of automated messaging resulted in an 80% cure rate of delinquent accounts within 30 days. LEARN MORE