Alliant Credit Union Improves Collections and Member Services with TeleVox’s HouseCalls

Situation

In order to contact a broader range of delinquent members, reduce staff time and save money, Alliant Credit Union sought the aid of automated messaging.

Results

With the aid of automated messaging, Alliant has decreased outstanding debt by over 34%.

Orange County Credit Union Collects More Efficiently with Automated Calls

Situation

Orange County Credit Union sought to regularly contact members in the early stages of delinquency with an automated call, allowing collection staff more time to work more seriously delinquent accounts with a personal call.

Results

Since delivering automated messages to newly delinquent members, Orange County’s Credit Union has found that their contact ratio has increased to 23%.