Introducing HouseCalls

HouseCalls, TeleVox's automated messaging system, delivers personalized phone, e-mail and/or text messages to account holders including name, date, time, location or any other variables. HouseCalls uses natural voices and can deliver messages at any time of the day, early evening or even weekends.

Multiple Message Types

HouseCalls can create and deliver a variety of messages for your financial institution. Your choices are virtually unlimited. Common message types include:

  • Account balance notifications
  • Overdraft notifications
  • Credit or debit card activations
  • Fraud alerts
  • Emergency closing announcements

SmartText™

The SmartText feature of HouseCalls delivers appointment reminder text messages to cell phones, allowing members or clients to receive messages on the go. SmartText is approved by the Mobile Messaging Association and provides:

  • Pinpoint delivery
  • Opt-in/opt-out standards
  • Mobile number verification
  • Data merge
  • Receipt and detailed reporting
  • Number portability
  • Two-way communication

E-mail Functionality

HouseCalls maintains a fully-integrated e-mail capability, allowing you to deliver automated payment reminders and other notifications. Use professionally-designed templates to build your own custom messages.

Response Options

Touch-tone response options ensure crucial two-way communication. Each HouseCalls message can include a unique set of response options. Available response may include:

  • 0-speak with an attendant
  • 1-make a payment
  • 2-repeat the message
  • 3-leave a message for the office
  • 4-listen to additional office information
  • 5-schedule a payment

Reporting

Reports detail calling activity and account holder statuses for each day's calling sessions and are sortable by branch location, account or status. Permanent account holder histories are archived for your records. HouseCalls can automatically distribute reports via network printers, fax or e-mail to local and/or remote locations.

Multilingual

HouseCalls supports 16 languages and includes scripts for French and Spanish messages. You can designate certain members or clients to receive foreign language appointment reminders and other messages within the system or allow account holders to select a language preference when they receive a call.

Family Messaging

HouseCalls can place a single call for multiple recipients within the same family.

Call Blocking

HouseCalls can designate account holders in the system who should not be contacted with an automated account balance notification or other message.

Message Mapping

You can define conditional filters for automatic message assignment. For example, Spanish-speaking clients hear Spanish messages; elderly clients hear louder messages; new account holders hear welcome messages. Message mapping means that members or clients always receive the message that is specific to them.

Call Scheduler

You decide when HouseCalls delivers messages: mornings, afternoons or evenings. Calls can be scheduled for multiple days in advance. The Holiday Scheduler feature ensures that HouseCalls doesn't make calls on a holiday.

Answering Machine Detection

TeleVox's exclusive call-processing technology can detect virtually every type of answering machine/recorder tone and leave a message. Additional functionality enables HouseCalls to leave a different message on an answering machine based on your preferences.

Name Library

Currently, HouseCalls maintains a pre-recorded name library of over 60,000 names. HouseCalls permanently stores name recordings for future use in automated appointment reminders and other messages.

Integration

TeleVox has completed over 5,000 integrations with database management systems worldwide. Custom bridges enable HouseCalls to interface with your system and import all necessary information for account balance reminders and other member or client communication. Our bridges eliminate data entry for staff members and ensure accurate message content.