Credit unions are NOT banks. Being owned by the very members you strive to serve presents unique challenges. Let's face it, members expect a lot from you. They want a credit union that provides flexibility, options and value consistently and with quick response time. And that's just the base-level stuff. When choosing a credit union, they'll go with the one that can keep up with today's technology, provide open and ongoing member communication and offer on-demand services that they can access via the channels that are convenient to them.
Now, let's talk about you. Besides keeping members happy, you're dealing with a host of other initiatives. Adding "sticky" services to improve member retention. Converting indirect members to more profitable relationships. Communicating the benefits of membership while setting your credit union's brand apart. Improving your members' financial education. And let's not forget – figuring out how to handle increased collections due to rising delinquency.
We have a solution that's just as unique as your business. No matter your membership or asset size, we can help you conquer these challenges and exceed member expectations.
Convert them. Keep them.
The first 90 days is the prime opportunity to cross-sell additional credit union products and services, reducing attrition and gaining wallet share. This includes the elusive indirect member. Find out how to build and automate your communication plan for those first 90 days and increase sales of additional services. This could be the silver bullet for converting and keeping indirect members! LEARN MORE
Communicate effectively.
Communicate often.
Your members expect a high level of service and communication. They want to know when critical events like overdrafts occur. We can help you communicate important information such as overdraft and low balance alerts, policy & rate changes and fraud warnings to your members using the method they prefer, for only pennies per contact.
- Inactive account notifications
- Credit or debit card activation
- Emergency closing announcements
- Refinance options
- Special rate promotions
- Loan conversion
- Kids & Teens club promotion
- Special event notification
- e-Statement sign-up promotion
Connect early. Collect more.
Sometimes it just takes a simple, friendly reminder to keep a member out of collections. Limit the surge of early delinquencies to high-risk, allowing your already short-staffed collections team to focus on the accounts that need a little more attention. Spend pennies to achieve the results of up to six additional staff members! LEARN MORE
