Haha, Hehe and LOL: How We Laugh Online

Leave it to the research team at Facebook to uncover some analytics behind our amusement.

In a recent blog post, the Facebook team analyzed a week's worth of posts and comments to find our how many people are laughing on Facebook, how frequently those laughers laugh and how they choose to do it. Here's some of what the Facebook team learned:

Laughter is quite common but not necessarily that frequent. 15% of the people who posted and commented… Read the rest

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Do You Know Your “Busy Parents”?

In my marketing role at TeleVox, success stems from knowing who my customers are. Not just their names, but who they really are - what goals they have for their practices, what challenges they face each day and what tools they use to meet their needs. Those are the insights we use as marketers to present our products and solutions in a way that truly helps our clients.

The practice-patient relationship is no different. Success comes from having an… Read the rest

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Does Automated Outreach Lead to Faster Account Resolution?

The numbers sure seem to suggest it.

According to a TeleVox survey on how healthcare organizations work to collect outstanding balances from patients, those organizations that automate follow-up outreach to accounts have fewer that are more than 60 days past due. Practices that use automated outreach only have 26% of their accounts 60 days or more past due, compared to 33% among those practices that do not automate any outreach.

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Helping Patients Navigate Treatment for Multiple Chronic Diseases

An August 10, 2015 article in The Wall Street Journal examines the challenges patients with multiple chronic illnesses often meet in managing their own care. When faced with multiple medications and their associated routines, this creates an often-overwhelming burden for patients to stay on track with each of their treatment plans.

The article quotes Dr. John Piette, Director of the Center for Managing Chronic Disease at the University of Michigan School of Public Health, on the importance… Read the rest

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New Whitepaper: No-Shows and Notifications

Broken appointments continue to be one of the greatest challenges facing healthcare organizations today. Not only do they throw patients off schedule with their treatment plans and ongoing care, but they also cost organizations thousands (and in some cases, millions) of dollars in revenue each year. Is this a problem for your practice? If so, do you have a plan in place to do something about it?

Click HERE to access our newest whitepaper No-Shows and Notifications:Read the rest

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Mobile Websites 101 [INFOGRAPHIC]

Are you in need of a mobile-friendly website? If so, the best way to start your journey is by learning the basics.

This infographic takes a "101" approach to mobile websites, including some key things you'll want to consider early in the process, best practices in mobile design and common mistakes to avoid. It's full of great advice on why you should keep it simple, focus on functionality and make other design choices that successfully serve your current and potential… Read the rest

Posted in: Marketing and tagged , , , , | Bookmark the permalink |

The Do’s and Don’ts of Handling Negative Reviews

No one enjoys reading negative reviews about their business. You’ve worked hard to build your business into what it is today, and a negative review can often feel like a personal stab at your business reputation. How you handle negative reviews posted online will reflect on how you deal with everyday conflicts you face as a business owner. When you handle negative comments with professionalism, you will be showing the world that you are adaptable and that there is… Read the rest

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Success Story: Reducing Mailing Costs to Past Due Accounts

It's always exciting to hear stories from practices that experience quantifiable success after automating notifications to their patients.

Here's yet another example of engagement in action, where Mountain View Medical Group in Colorado Springs, CO has seen a significant reduction in mailing expenses after adopting TeleVox's automated notifications to past due accounts. How significant? They've been able to send 19% fewer past due letters at the 60-day mark, representing an annual cost savings of over $14,000!

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Posted in: Engagement in Action and tagged , , , | Bookmark the permalink |

Are We Finally Getting Our Diets On Track?

A July 2015 New York Times article reported that Americans' eating habits are finally changing for the better. The average daily caloric intake for American children is down 9%. The amount of full-calorie soda consumed by the average American has dropped 25% since the late 1990s. These improvements are not limited to certain demographic groups, as subsets of Americans based on income, race and other demographic factors are pretty much all making progress.

It's encouraging news, but do… Read the rest

Posted in: Outreach Opportunities, Patient Activation and tagged , , , , , , | Bookmark the permalink |

Are You Prepared to Communicate with Spanish-Speaking Patients?

Are you able to communicate with the growing number of Spanish speakers among your patient population? If not, the time to take action is now! Data shows that Hispanic populations will continue to be the fastest growing demographic in the U.S. in the coming years.

Let’s take a quick look back. In 1970, the United States Census Bureau estimated the Hispanic population to be a modest 9.1 million. Fast forward to 2015 and those estimates have skyrocketed to 55… Read the rest

Posted in: Patient Communication and tagged , , , , | Bookmark the permalink |

Improving the Patient Experience Over the Phone

"What can we do to better serve our patients?"

That's the question we're constantly asking ourselves in our practice. As we continue to search for new and better ways to improve the overall experience for our patients and their parents, we've found that there are numerous opportunities to make a positive impact beyond the point of service. In fact, there's a lot that can be done over the phone!

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How We Cut Our No-Show Rate in Half

We used to be a practice without a strategy for how we would remind patients about their upcoming appointments. Well, let me correct myself. We were a practice in need of a strategy. No-shows were getting out of control, and we attributed that in large part to the increasingly busy lives and growing obligations of today's patients. Without a way to remind them of a visit, it was becoming more and more common to see those patients forget.

We solved… Read the rest

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Yelp Now Showing Evidence of Review Fraud

Many consumers rely on Yelp, the popular local search engine, when they're looking for advice on local businesses such as retail stores, restaurants, dry cleaners and yes - healthcare practices. Most small businesses understand that the easiest way to establish a good reputation on Yelp is to provide outstanding service and an excellent product.

While Yelp is deemed very useful for helping people find reputable businesses online, it has been abused by unscrupulous business owners who incentivize people to leave… Read the rest

Posted in: Marketing, SEO and tagged , , , | Bookmark the permalink |

What Is the Engagement Gap in Provider-Patient Communication?

In a recent TeleVox survey, one in two Americans indicated that they don't feel their overall personal health is in good shape. One in four are, at best, struggling to be healthy. Those statistics are part of an overall picture of poor health in America that has come into greater focus with each passing year.

The reason? In its most simplistic terms, it's because we're not taking the wellness and preventive actions we need to take to maintain… Read the rest

Posted in: Outreach Opportunities and tagged , , , , , , | Bookmark the permalink |

Death, Taxes and USPS Price Increases

It happened again. On May 31, 2015, the United States Postal Service implemented yet another price increase, climbing 2% for the most common mail formats. If you’re mailing appointment reminders, wellness messages, balance due statements or any other type of communication – plan on adjusting your outreach budget accordingly.

Over the past 15 years, first class letter rates alone have increased a staggering 48%. In 2014, the USPS posted a net loss of $5.5 billion. All current indicators… Read the rest

Posted in: Collections, Patient Communication, Text Messaging and tagged , , , , , , | Bookmark the permalink |