The Benefits of Electronic Prescriptions for Dentists

“E” may be this generation’s favorite letter (besides “i," of course) — email, e-books, e-commerce, e-cards. So in a society where everything from conducting business to reading a book is done electronically, it’s no surprise that prescriptions have also made the jump from the physical world to the digital one.

Electronic prescribing, or e-prescribing, allows doctors to transmit prescriptions electronically to pharmacies from the point-of-care. E-prescribing was brought to the forefront in 2003 when it was included in… Read the rest

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The Message Matters: Eight Essentials for Scripting A/R Outreach

Whether it’s what you’re saying, when you’re saying it or how you want patients to respond - message content is the key to successful A/R outreach. After contacting millions of patients on behalf of healthcare organizations, combinations of these eight best practices have proven to be essential for driving increased payments.

Keep it short - A short communication can also work to create curiosity and eventual response. A brief message can be effective at directing patients to your portal,

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Staying Healthy for the Long Haul [INFOGRAPHIC]

When it comes to maintaining health for the "long haul", routine is key. Regular check-ups, screenings and immunizations help prevent small health issues from turning into big problems.

The infographic below highlights the large number of diseases that can be prevented or managed simply by adopting and sticking to a regular preventive care program, including heart disease, cancer, diabetes and more. Click HERE to learn how providers are encouraging more routine preventive and wellness activity among their patient… Read the rest

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Getting in Over Our Heads in Self-Pay Payments

"People get in over their head. They think they're saving money on the back end, but it comes back to bite them."

That's a quote from Corrie Massey, administrator of the Foothill Surgery Center at Sansum Clinic in Santa Barbara, CA from the April 2015 edition of Outpatient Surgery. She's referring to the gravitation toward high-deductible health insurance plans, which now cover 1 in 5 U.S. residents.

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Increased Diabetes Costs Highlight Need for More Communication

Annual healthcare spending for adults and children with diabetes was 2.5 times more than those who do not have diabetes in 2013.

According to a study by the Health Care Cost Institute (HCCI), nearly $15,000 was spent per capita on healthcare for people with diabetes. That's up 6% from spending in 2010. Focusing specifically on children with diabetes, spending has experienced more dramatic year-over-year growth, with a 9.6% increase from 2012 to 2013.

The encouraging news is that… Read the rest

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The Importance of Outreach in Patient Payment Collections

In a March 2014 Physicians Practice blog post, author Ericka L. Adler shared basic ideas a healthcare practice can implement to do a better job of collecting payments from patients. Click HERE to read the full post.

Two of the four points made in the post focused on how and when to connect with patients who are delinquent in paying. According to the article, "75 percent of medical offices don’t even try to call a patient that is… Read the rest

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Promoting Your Practice on Facebook

Facebook, with its more than 1 billion users, is a great platform for practices to create and manage their communities. It also provides practices with the opportunity to advertise their services through Facebook Advertising. With this new form of promoting your services, you have the opportunity to target specific demographics of users that are more likely to convert to lifetime patients.

Facebook offers three tools (Pages, Ads and Groups) that are user-friendly for business owners. Each of these has its… Read the rest

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Balancing Automated and Manual Efforts to Drive Patient Payments

I consult with healthcare organizations of all sizes to help develop communication strategies that make the most of their limited resources. Those consultations always include a very important question: "Where is your staff and/or call center's time best spent on patient payments - accounts that are early in the A/R cycle or those that are more significantly delinquent?" The answer is almost always the same: those that are more significantly delinquent. So if I know that, why do I… Read the rest

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About Common Allergens [INFOGRAPHIC]

May 1 kicks off National Asthma and Allergy Awareness Month, and in typical Engage fashion, I wanted to share a valuable resource to help you educate patients on this important topic.

The infographic below from Rabbit Air is a good primer on what causes allergies, what symptoms appear in those who are affected, how to manage allergies within the home and much more. It's information that's certainly worth sharing with your patients, as allergies… Read the rest

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Preventive Steps Among Men

TeleVox’s recent Healthy World report, A Call for Change: How Adopting a Preventive Lifestyle Can Ensure a Healthy Future for More Americans, examined the idea that too many Americans are not adopting preventive care and lifestyle changes due to perceived high cost.

As the report zoomed in on various demographic and geographic subsets of patients surveyed for the study, there were a number of interesting findings specific to males:
94% of men feel that preventive care is… Read the rest

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In Case You Missed It: Google Announcement on Mobile-Friendly Websites

As of Tuesday, April 21, websites without responsive design are at risk of suffering in search rank positioning.

That's right - Google's February 26 announcement stated that they will begin considering the mobile-friendliness of a website in their search results page rankings. In case you missed it, here's an Engage post from last month where Megan McGuire of Wpromote offers insight on the announcement and its implications for business owners. Read the rest

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Physician Adoption of Social Media [INFOGRAPHIC]

Are you embracing the social media revolution in your practice? If not, what's holding you back from taking this next step in patient engagement?

A recent infographic from MedData Group uncovers the top reasons physicians use social media, the networks they most frequently use and more. There's also interesting insight into the top concerns preventing more physicians from taking part. Where do you stand among these survey participants?

Interesting facts include: Read the rest

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Top Challenges for Medical Practices – Ongoing Patient Engagement

NOTE: The following is an excerpt from TeleVox’s report, "Top Challenges for Medical Practices: Results and Observations from the 2015 Practice Readiness Survey", a survey of nearly 500 healthcare professionals and the common problems of practice management they anticipate to be most challenging in 2015. Download the full report HERE!

Thinking about ongoing engagement with patients, which of these common problems do you feel will be most challenging to your practice in 2015?

Here is how survey participants responded… Read the rest

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Google Announces New Verification Policy for Adwords Call and Location Extensions

For those of us using Google Adwords to showcase our businesses, we know how stressful it can be to make a visually engaging ad with such limited space. With only 25 characters in the headline, 35 characters in the description line 1, and 35 characters in the description line 2, it is difficult to create an eye-catching advertisement that truly embodies your business’ mission.

The saving grace to this limited space lies in the extensions that Adwords allows us to… Read the rest

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The Learning Connection [INFOGRAPHIC]

While proper nutrition and regular exercise have long been part of the formula for a healthy lifestyle, many parents do not realize how these two factors also contribute to success in the classroom.

In honor of the upcoming Every Kid Healthy Week (April 20-24), we're excited to share a special report from Action for Healthy Kids - The Learning Connection: What You Need to Know to Ensure Your Kids are Healthy and Ready to Learn. The report goes… Read the rest

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