Discussing Diabetes: Education or Motivation?

NOTE: The following is an excerpt from TeleVox’s Healthy World report, "Discussing Diabetes: The Essential Conversation That Could Change the Health of the Nation", which examines the idea of technology-enabled between-visit engagement to help patients with the prevention and management of diabetes. Download it HERE!

What Discussing Diabetes shows quite clearly is that although not perfect, awareness of weight and its consequences for health is fairly widespread. What it also shows is that individuals who have been diagnosed with… Read the rest

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Halloween Food Safety Tips from the FDA

Trick-or-treating is one of the many Halloween highlights for kids...as well as a questionably-aged group of young adults in my neighborhood. #getoffmylawn

If you're looking to share a Happy Halloween message with patients, consider adding one or two of these trick-or-treating food safety tips posted by the U.S. Food and Drug Administration. Or instead of including specific ideas in the body of your message, you might consider linking to the FDA list or any other list of ideas… Read the rest

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Discussing Diabetes: A Picture of Poor Health

NOTE: The following is an excerpt from TeleVox’s Healthy World report, "Discussing Diabetes: The Essential Conversation That Could Change the Health of the Nation", which examines the idea of technology-enabled between-visit engagement to help patients with the prevention and management of diabetes. Download it HERE!

One of the biggest challenges of diabetes is that for many patients it is the first step of a painful journey into poor overall health. As medical professionals are all too aware, people with… Read the rest

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4 Ways to Improve Patient Experience through Doctor-Patient Communication

The importance of the patient experience is at an all-time high. With reimbursements based on quality of experience and an increased sense of consumerism among today's patients, it's little wonder that 70% of those polled in a 2013 Beryl Institute survey list patient experience and satisfaction as one of their top three priorities.

Here are four ways you can improve the patient experience through doctor-patient communication: Offer patient preference in communication channels.
Not everyone wants a phone… Read the rest

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How Big Is the Diabetes Problem?

NOTE: The following is an excerpt from TeleVox’s Healthy World report, "Discussing Diabetes: The Essential Conversation That Could Change the Health of the Nation", which examines the idea of technology-enabled between-visit engagement to help patients with the prevention and management of diabetes. Download it HERE!

In one sense, awareness of diabetes is at an all-time high. More and more people are being diagnosed, so more individuals and families are dealing with the impact of diabetes on a daily… Read the rest

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How Promoting October Health Observances Can Boost Your Online Presence

In addition to the fun-filled Halloween season, October is also Orthodontic Health Month and Breast Cancer Awareness Month in the United States. Promoting these two causes is a great way to spread awareness, show support and increase the visibility of your practice. There are a variety of effective ways to promote each of these important causes that also boost your online presence, including the following:

Social Media Posts and Contests
Facebook and other social media platforms offer a… Read the rest

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Handwashing 101

Can you believe that only 5% of us wash our hands properly? That's what a Michigan State University study found last year from a sample of 3,749 Americans.

Gross factor aside - why do we care about this statistic? Well, handwashing also happens to be one of the frequently cited steps we can take to prevent the spread of the flu. Handwashing is one of those important hygiene tasks that is too often taken for granted (at least… Read the rest

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October is Breast Cancer Awareness Month [INFOGRAPHIC]

October is here, and you may have already noticed all of the pink-themed events, promotions and even football uniforms designed to raise awareness around breast cancer. Breast cancer awareness efforts have earned a huge amount of attention in our society during recent years - a wonderful trend that should make it easier for you to discuss the topic with your patients.

Here's another resource that you may find helpful. In this infographic from Cancer Treatment Centers of America,… Read the rest

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Calling to Confirm Tomorrow’s (Cough, Cough)

Delivering a clear and concise phone message to your patients isn't as easy as it sounds.

Exhibit A: Kim

Hahaha! Even better (and more frightening) is that she hung up without finishing the message and never called back. So how do you prevent "blooper reel" moments like these? Simple - you automate the message.

Clear message. Zero coughing. Every time.

Video courtesy of Tatiana Ambrose.

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Small Biz & Social Media [INFOGRAPHIC]

Just how important is social media to small businesses? I'm glad you asked.

BIA/Kelsey just released findings from the July 2014 edition of their Local Commerce Monitor, an ongoing tracking survey of small and medium-sized businesses. They found social media to be the number one promotional tool - used more than any other media category. Three of every four businesses surveyed (74.5%) reported using social media to promote their business.

When it comes to connecting with your patients,… Read the rest

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Updated Numbers on Flu Vaccinations

Last week, we shared an Engage post with an infographic to help you communicate with patients on the basics of the flu vaccination.

A September 18 USA Today article offers new insight on the numbers and ages of Americans who have taken steps to get vaccinated. The CDC reports that only 46% of Americans received the flu vaccine last year, with the following breakdown:
34% of adults ages 18 to 64 50% of pregnant… Read the rest

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Serving Our Seniors Through Digital Channels

A January 2014 article by James Dias on epatientexperience.com calls attention to the growing shift of seniors toward digital communication technologies.

While the general idea of this movement may not be surprising to you, many providers are not aware of just how significant this shift has become. While only 52% of those who are 65 or older use the Internet today, there is a generation right behind them who are already taking this adoption rate to a… Read the rest

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Flu Season Is Here [INFOGRAPHIC]

Flu season will be here soon, and this infographic from the U.S. Department of Health & Human Services offers valuable introductory information for patients to protect themselves.

The infographic covers all of the basics, including who should receive the vaccine, which people might be at an elevated risk of flu complications, the two types of vaccines and more.

For those who are planning to get vaccinated, the infographic also recommends visiting the flu.gov website to use… Read the rest

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HIPAA and Text Messaging

I am often asked about HIPAA text messaging, specifically if text messaging is compliant. It seems no one can answer this question, not even HHS. Why is this seemingly simple question about HIPAA text messaging so difficult to answer?

In order for the use of a specific technology to be “HIPAA compliant”, we must consider the two rules of HIPAA. The Privacy Rule applies to individual healthcare information in all forms, whether oral, paper or electronic. The Security Rule… Read the rest

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How to Reduce Bounce Rate

For those of you who are unfamiliar, the bounce rate is the percentage of visitors coming to a website that quickly leave without clicking around. In other words, it is the percentage of single-page visits in which people have left the site from the entrance page without interacting with that page. While it is not possible get everyone to stay on your page, it is important that the bounce rate stays under 50 percent. The longer you can keep… Read the rest

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