TeleVox delivers appointment reminders for over 18,000 healthcare organizations. Click to read about some of their experiences.

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Case Studies

Annapolis OB-GYN – Annapolis, MD

Annapolis OB-GYN has generated a 24.4% booking rate from recalls, 16% response from account balance calls and greater customization of appointment-related messages.

Baton Rouge General – Baton Rouge, LA

Patient adoption of text messaging has led to a 76% higher appointment reminder response rate while improving service to walk-in and same day patients.

Cardiology of Virginia – Midlothian, VA

Since delivering recalls and appointment confirmations through HouseCalls, Cardiology of Virginia has reduced communication costs by 68% and decreased patient no-shows by 27%.

Comprehensive Orthopedics – Salt Lake City, UT

Automating appointment confirmations allowed the practice to eliminate 50% of patient no-shows and reallocate $1,000 of monthly labor expense.

Dothan Ob/Gyn Gets Personal With Housecalls Appointment Reminders – Dothan, AL

HouseCalls has led to an 18% no-show rate drop for Dothan OB/GYN, which has translated into over $33,000 in annual retained revenue for the practice!

Dr. John Sutter – Clifton, NJ

Dr. Sutter saves over 200 hours of staff time annually and $7,040 in staff expense with automated appointment reminders.

Drs. Dunn And Savastano – Longwood & Lake Mary, FL

Drs. Dunn and Savastano have cut postage expenses by $12,500 per year with TeleVox products.

Elman Retina Group – Baltimore, MD

TeleVox provides great customer service and saves Elman Retina Group thousands in labor expenses annually.

Fairmont Rehabilitation Center – Fairmont, WV

Physicians aren’t reimbursed for no-shows. However, the overhead linked to that missed appointment still has to be paid. Fairmont Rehabilitation Center in Fairmont, WV was struggling with this problem before implementing automated notifications.

Fullerton Cardiovascular Medical Group – North Orange County, CA

FCMG has used HouseCalls to cut annual postage expenses by $10,000 and decrease patient no-shows by 15%.

Jackson Eye Associates – Jackson, MS

JEA cut patient notification-related labor expenses by 66% (a 300% return on investment) after implementing HouseCalls for appointment confirmations, no-show follow-ups, recalls and more!

MD Anderson Cancer Center – Houston, TX

MD Anderson has used automated messaging to decrease its missed appointment rate by 42% – a $230,000 annual revenue impact.

Premier Diagnostic Center – Colorado Springs, CO

Premier Diagnostic Center uses automated notifications for critical patient preparedness, saving thousands in costs and significantly reducing no-shows and cancellations.

St. Clair Shores OBGYN – St. Clair Shores, MI

Engaging patients through HouseCalls notifications has resulted in a 58% appointment booking rate from recall notifications, more-cost efficient communications about past due balances and a consistently small 4% no-show rate.

Stanford Health Care – Stanford, CA

Stanford Health Care was able to opt in over 9,000 patients to begin receiving text messages by using a combination of automated phone calls and their unique keyword for patient-driven opt-in.

The Hand And Shoulder Center – Buffalo, NY

HouseCalls has reduced the practice’s no-show rate by 50% while offering message flexibility for last-minute notifications.

United Regional – Wichita Falls, TX

United Regional has reduced its patient no-show rate by 45% and experienced a 65% appointment refill rate from advance notice of patient cancellations. Through patient balance notifications, United Regional has collected $127 for every $1 spent.