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TeleVox delivers appointment reminders for over 18,000 healthcare organizations. Click to read about some of their experiences.

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Case Studies

Annapolis OB-GYN – Annapolis, MD

Annapolis OB-GYN has generated a 24.4% booking rate from recalls, 16% response from account balance calls and greater customization of appointment-related messages.

Avon Orthodontics

TeleVox technology helps Avon Orthodontics achieve 360-degree patient communication.

Baton Rouge General – Baton Rouge, LA

Patient adoption of text messaging has led to a 76% higher appointment reminder response rate while improving service to walk-in and same day patients.

Cardiology of Virginia – Midlothian, VA

Since delivering recalls and appointment confirmations through HouseCalls, Cardiology of Virginia has reduced communication costs by 68% and decreased patient no-shows by 27%.

Comprehensive Orthopedics – Salt Lake City, UT

Automating appointment confirmations allowed the practice to eliminate 50% of patient no-shows and reallocate $1,000 of monthly labor expense.

Cornerstone Family Practice

Cornerstone Family Practice uses TeleVox technology to streamline lab results delivery and appointment confirmation processes.

Dothan OB/GYN Gets Personal with HouseCalls Appointment Reminders

HouseCalls has led to an 18% no-show rate drop for Dothan OB/GYN, which has translated into over $33,000 in annual retained revenue for the practice!

Dr. Charles Canepa and Staff

Dr. Canepa’s practice has eliminated the need for mailed reminders, streamlined office operations and reduced their no-show rate.

Dr. John Sutter – Clifton, NJ

Dr. Sutter saves over 200 hours of staff time annually and $7,040 in staff expense with automated appointment reminders.

Drs. Dunn and Savastano

Drs. Dunn and Savastano have cut postage expenses by $12,500 per year with TeleVox products.

Elman Retina Group – Baltimore, MD

TeleVox provides great customer service and saves Elman Retina Group thousands in labor expenses annually.

Fairmont Rehabilitation Center – Fairmont, WV

Physicians aren’t reimbursed for no-shows. However, the overhead linked to that missed appointment still has to be paid. Fairmont Rehabilitation Center in Fairmont, WV was struggling with this problem before implementing automated notifications.

Fullerton Cardiovascular Medical Group

FCMG has used HouseCalls to cut annual postage expenses by $10,000 and decrease patient no-shows by 15%.

Harford Lower Extremity Specialists – Bel Air, MD

Harford Lower Extremity Specialists partners with TeleVox for crucial patient notifications, increasing legal and administrative security, saving time and costs and extending outreach through multiple message types.

Houston Eye Associates – Houston, TX

Houston Eye has reduced no-shows by 30% and generated over $900,000 in additional annual revenue with HouseCalls.

Jackson Eye Associates – Jackson, MS

JEA cut patient notification-related labor expenses by 66% (a 300% return on investment) after implementing HouseCalls for appointment confirmations, no-show follow-ups, recalls and more!

MD Anderson Cancer Center

MD Anderson has used automated messaging to decrease its missed appointment rate by 42% – a $230,000 annual revenue impact.

Premier Diagnostic Center

Premier Diagnostic Center uses automated notifications for critical patient preparedness, saving thousands in costs and significantly reducing no-shows and cancellations.

Rekow & Stull Orthodontics

HouseCalls reduces 61% of patient no-shows for Rekow & Stull Orthodontics.

Seminars in Orthodontics

Independent study confirms positive impact of automated appointment reminders on no-show rates.

St. Clair Shores OBGYN – St. Clair Shores, MI

Engaging patients through HouseCalls notifications has resulted in a 58% appointment booking rate from recall notifications, more-cost efficient communications about past due balances and a consistently small 4% no-show rate.

Susquehanna Orthopedic Associates – Forest Hill, MD

Patient outreach that was previously impossible for this single-physician practice is now happening every day through HouseCalls.

The Hand and Shoulder Center

HouseCalls has reduced the practice’s no-show rate by 50% while offering message flexibility for last-minute notifications.

United Regional

United Regional has reduced its patient no-show rate by 45% and experienced a 65% appointment refill rate from advance notice of patient cancellations. Through patient balance notifications, United Regional has collected $127 for every $1 spent.

Vanderbilt Medical Center – Nashville, TN

Patients’ ability to choose their appointment reminder method has led to high text and voice response rates and increased access to care.

Veil Orthodontics Utilizes TeleVox Technology to Keep Current and Stay in Touch With Patients

Veil Orthodontics uses technology to stay in touch with patients through automated phone calls, email and text messages and via their up-to-date practice website.

West End Dermatology – Richmond, VA

TeleVox appointment notifications have helped the practice better serve 500 of their high-priority patients by improving access for those patients on the practice’s long wait-list.

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