TeleVox delivers appointment reminders for over 18,000 healthcare organizations. Click to read about some of their experiences.
Annapolis OB-GYN has generated a 24.4% booking rate from recalls, 16% response from account balance calls and greater customization of appointment-related messages.
TeleVox technology helps Avon Orthodontics achieve 360-degree patient communication.
Patient adoption of text messaging has led to a 76% higher appointment reminder response rate while improving service to walk-in and same day patients.
Since delivering recalls and appointment confirmations through HouseCalls, Cardiology of Virginia has reduced communication costs by 68% and decreased patient no-shows by 27%.
Automating appointment confirmations allowed the practice to eliminate 50% of patient no-shows and reallocate $1,000 of monthly labor expense.
Cornerstone Family Practice uses TeleVox technology to streamline lab results delivery and appointment confirmation processes.
HouseCalls has led to an 18% no-show rate drop for Dothan OB/GYN, which has translated into over $33,000 in annual retained revenue for the practice!
Dr. Canepa’s practice has eliminated the need for mailed reminders, streamlined office operations and reduced their no-show rate.
Dr. Sutter saves over 200 hours of staff time annually and $7,040 in staff expense with automated appointment reminders.
Drs. Dunn and Savastano have cut postage expenses by $12,500 per year with TeleVox products.
TeleVox provides great customer service and saves Elman Retina Group thousands in labor expenses annually.
Physicians aren’t reimbursed for no-shows. However, the overhead linked to that missed appointment still has to be paid. Fairmont Rehabilitation Center in Fairmont, WV was struggling with this problem before implementing automated notifications.
FCMG has used HouseCalls to cut annual postage expenses by $10,000 and decrease patient no-shows by 15%.
Harford Lower Extremity Specialists partners with TeleVox for crucial patient notifications, increasing legal and administrative security, saving time and costs and extending outreach through multiple message types.
Houston Eye has reduced no-shows by 30% and generated over $900,000 in additional annual revenue with HouseCalls.
JEA cut patient notification-related labor expenses by 66% (a 300% return on investment) after implementing HouseCalls for appointment confirmations, no-show follow-ups, recalls and more!
MD Anderson has used automated messaging to decrease its missed appointment rate by 42% – a $230,000 annual revenue impact.
Premier Diagnostic Center uses automated notifications for critical patient preparedness, saving thousands in costs and significantly reducing no-shows and cancellations.
HouseCalls reduces 61% of patient no-shows for Rekow & Stull Orthodontics.
Independent study confirms positive impact of automated appointment reminders on no-show rates.
Engaging patients through HouseCalls notifications has resulted in a 58% appointment booking rate from recall notifications, more-cost efficient communications about past due balances and a consistently small 4% no-show rate.
Patient outreach that was previously impossible for this single-physician practice is now happening every day through HouseCalls.
HouseCalls has reduced the practice’s no-show rate by 50% while offering message flexibility for last-minute notifications.
United Regional has reduced its patient no-show rate by 45% and experienced a 65% appointment refill rate from advance notice of patient cancellations. Through patient balance notifications, United Regional has collected $127 for every $1 spent.
Patients’ ability to choose their appointment reminder method has led to high text and voice response rates and increased access to care.
Veil Orthodontics uses technology to stay in touch with patients through automated phone calls, email and text messages and via their up-to-date practice website.